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Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
  • Minimum 2 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in MS Office and ability to learn new software
  • Strong knowledge of the Dutch and English languages
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work with a leading company in the logistics industry

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.