Customer Service Representative
3 weken geleden
About the Role:
We are seeking a highly skilled and customer-focused individual to join our Customer Services Team in Maastricht. As a Customer Service Employee, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Enter quotes and orders in SAP
- First contact to customers
- Inform customers about status of orders
- Handle warranty, return and credit requests
- Handle complaints (invoices, deliveries, etc)
- Take care of Nordson internal requests and all other incoming requests
- Proactive order follow up
Requirements:
- Minimum MBO+ degree (commercial or logistics)
- General knowledge on business and work processes (supply chain)
- Relevant experience in a customer service related environment or a business environment is highly desired
- Fluent Dutch language skills are required (writing and verbal)
- English language on a good level and any additional language would be a plus
- Computer literate (basic knowledge of MS-Office)
- SAP and Material Resource Planning (MRP) system knowledge
What We Offer:
- Flexible work schedule
- Comprehensive benefits package
- Opportunities for growth and development
- Hybrid working
- 13th month payment
- 8% holiday allowance
- Pension plan
- 25 vacation days + 6 ADV
Our Commitment:
We are committed to creating a diverse and inclusive workplace and we are looking for candidates who share that same commitment. We are passionate about inclusion, diversity and equity, and we strive to create a culture where all employees feel valued, respected, and included.
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