Customer Service Ambassador for Food and Beverage

3 dagen geleden


Amsterdam, Nederland Hilton Amsterdam Voltijd
Job Title: Customer Service Ambassador for Food and Beverage

Location:

Hilton Amsterdam

Job Overview:

We are seeking a highly skilled and enthusiastic Food and Beverage Waiter to join our dynamic team at the iconic Hilton Amsterdam. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring that every experience is memorable and enjoyable.

Responsibilities:
  • Provide impeccable service to guests in a fast-paced environment, consistently exceeding their expectations
  • Work collaboratively with colleagues to maintain high standards of service quality and consistency
  • Anticipate and meet the needs of guests, using your knowledge of the hotel's services and amenities to enhance their stay
  • Ensure that all transactions are processed accurately and efficiently, utilizing cash handling systems and technology
  • Maintain a thorough knowledge of menu items, including specials, promotions, and wine lists, to provide informed recommendations to guests
  • Promote in-house sales by effectively communicating the hotel's offerings and services to guests
  • Comply with health and safety regulations, as well as hotel policies and procedures, to ensure a safe and secure environment for guests and staff
Requirements:
  • You have a minimum of 6 months of relevant experience in a waiter role, with a proven track record of delivering exceptional customer service
  • You possess excellent communication skills, both verbal and written, with fluency in English, and Dutch language skills are preferred
  • You are available to work a variety of shifts, including weekends and holidays, and are willing to adapt to changing circumstances
  • You have a strong knowledge of spirits, cocktails, and wines, and are able to recommend these to guests
What We Offer:
  • An intensive training program to develop your skills and knowledge
  • A competitive salary of €12-€15 per hour, depending on experience
  • Opportunities for internal transfer and promotion within the Hilton organization
  • A young and vibrant team who enjoy having fun at work and taking pride in their roles


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