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CX Platform Strategy Lead
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Position Overview
Key Responsibilities:
We are excited to present an opportunity for a Consumer Experience (CX) Category Manager at The Kraft Heinz Company. This role is integral to our International Growth R&D framework and will focus on enhancing consumer engagement and satisfaction. You will collaborate with a dedicated team, striving for excellence and innovation. This position will report directly to the CX Director.
The primary responsibility of the CX Category Manager is to spearhead initiatives that foster a consumer-centric approach throughout the organization.
About Us
Our vision is to be the premier food company, dedicated to cultivating a better world. With revenues exceeding $29 billion, Kraft Heinz stands as the 3rd largest food and beverage entity in North America and the 5th globally. This is an ideal moment to contribute to our mission and help shape the future of our company. We seek exceptional talent to elevate our brands, practices, and culture.
Our Work Environment
Exceptional individuals are the backbone of our ambitious goals. At Kraft Heinz, we value extraordinary outcomes and are committed to fostering a culture that encourages personal and professional growth. We are in search of individuals who are not only skilled but also eager to evolve in their careers. Join us to unlock your potential.
Essential Duties:
Oversee the overall management of CX projects, ensuring impactful outcomes and supporting the execution of our Category CX strategy. Design and implement comprehensive research strategies to enhance the product and packaging consumer experience, utilizing all available Sensory & CX tools. Collaborate with R&D category teams to translate research findings into actionable insights. Manage key projects including product renovation, innovation development, and performance analysis. Provide expertise to support assigned categories and contribute to the development of project objectives. Work closely with local teams to ensure growth initiatives align with market demands. Facilitate the adoption of CX best practices across platforms and lead training sessions for R&D, marketing, sales, and production staff. Mentor and guide Sensory support staff and junior team members. Collaborate with Culinary and Consumer Insights teams to enhance project outcomes. Develop and implement innovative methodologies to adapt to evolving business needs.Qualifications:
Advanced degree (MSc or PhD) in Food Science, Physical Science, Social Science, or Market Research preferred. Proven experience as a CX leader with a strong background in sensory and consumer experience within the consumer goods or retail sectors, preferably in food categories. Comprehensive knowledge of Sensory and Consumer testing methodologies, including descriptive analysis and consumer research. Excellent storytelling abilities for effective data presentation and influencing business decisions. In-depth understanding of category-specific methodologies and serving protocols. Proficiency in Microsoft Office and familiarity with statistical analysis. Strong interpersonal skills, with the ability to communicate effectively across functions. Exceptional problem-solving skills and attention to detail. Ability to distill complex data into clear, actionable insights.What We Offer
A dynamic and ambitious work environment. Opportunities for rapid career advancement. Competitive compensation and performance-based bonuses. Support for travel expenses. A culture that values innovation and new ideas.We look forward to your contributions
