Enterprise Cloud Solutions Leader
5 dagen geleden
* Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
* Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
* Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
* Help Enterprise customers define IT and business processes that work well with cloud deployments
* Engage with Director and C-Level executives to translate business needs into technical and operational plans
* Work with AWS executive leadership to influence the product roadmap
* Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning"}
About the Role
As an Enterprise Support Manager at Amazon Web Services EMEA SARL, Dutch Branch - F92, you will be the trusted voice of our Enterprise customers. You will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS's largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer's AWS experience.
Responsibilities
* Analyze and present operational reviews to customer leadership
* 4+ years leading technical teams
* 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
* Have a track record of effectively leading technical teams
* Estimated 25% travel requirement
Candidates We're Looking For
We're looking for an experienced Enterprise Support Manager who has a proven track record of leading technical teams and direct customer engagement. You should have a strong background in cloud computing and be passionate about delivering exceptional customer experiences. If you thrive in a fast-paced environment and have a talent for leadership, we'd love to hear from you.
About AWS
AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. At AWS, we value diversity, inclusion, and belonging in the workplace. We are committed to creating a work environment that is welcoming and inclusive for all employees, and we strive to build a work culture that reflects the diversity of our customers and communities around the world.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you're looking for a challenging and rewarding role that will help you grow as a leader, we'd love to hear from you.
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