Customer Service Representative

4 weken geleden


Maastricht, Limburg, Nederland Nordson Voltijd
Job Title: Customer Service Employee About the Role: We are seeking a highly skilled and customer-focused individual to join our Customer Services Team in Maastricht. As a Customer Service Employee, you will be the first point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner. Key Responsibilities: * Provide first-class customer service through various communication channels, including phone, email, and chat. * Respond to customer inquiries and resolve issues in a fair and efficient manner. * Collaborate with internal teams to resolve complex customer issues. * Maintain accurate records of customer interactions and resolve issues in a timely manner. * Develop and maintain a deep understanding of our products and services to provide expert advice to customers. Requirements: * Minimum MBO+ degree in a commercial or logistics field. * General knowledge of business and work processes, including supply chain management. * Relevant experience in a customer service-related environment or a business environment is highly desirable. * Fluent Dutch language skills are required, with excellent verbal and written communication skills. * Good English language skills, with the ability to communicate effectively with customers and colleagues. * Basic knowledge of MS-Office and SAP systems. What We Offer: * A comprehensive benefits package, including a flexible work schedule, hybrid working, and opportunities for growth and development. * A dynamic and inclusive work environment, with a strong commitment to diversity, equity, and inclusion. * The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service. How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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