Customer Support Specialist
3 weken geleden
Hellios Information BV is a leading global organisation in the financial services sector, operating in Amsterdam as a subsidiary with offices in the UK, Australia, Ireland, and Spain.
About the Role
We are seeking a highly skilled Customer Support Advisor to join our dynamic operations team. As a key member of our team, you will be responsible for building meaningful client relationships, ensuring seamless onboarding, and validating data with precision.
Your Key Responsibilities
- Validate online questionnaires with precision, ensuring accurate data entry and minimising errors.
- Log and update customer records accurately, maintaining up-to-date information and ensuring seamless communication.
- Process fee payments for customers, ensuring timely and efficient transactions.
- Utilise validation processes in our business system, identifying areas for improvement and implementing changes.
- Actively participate in team meetings, sharing knowledge and best practices to drive team success.
- Meet or exceed personal targets, consistently delivering high-quality results and exceeding expectations.
Requirements
- Previous customer service experience, with a proven track record of delivering excellent customer service.
- Working knowledge of data management, analysis, and process improvement, with a focus on delivering high-quality results.
- Proven ability to meet deadlines and targets through inbound and outbound calls, with a focus on delivering exceptional customer service.
- Adaptable to the evolving needs of a growing business, with a focus on flexibility and continuous learning.
- Fluent in Dutch and English, with excellent communication and interpersonal skills.
Benefits
- Competitive salary and benefits package, including holiday allowance and home-to-work travel expenses.
- Opportunities for growth and professional development, with a focus on delivering exceptional customer service.
- Varied program of social events, with a focus on team-building and community engagement.
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