IT Chapter Lead

2 weken geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd

As a Senior IT Chapter Lead at ING, you will play a pivotal role in shaping the future of our IT platforms for Cards NL. With your expertise in both development and operations, you will be responsible for building and improving our systems, leveraging Agile and DevOps principles to drive end-to-end ownership of customer journeys and products.

We believe that diversity and inclusivity are key to our success as a team, and we welcome applications from all qualified candidates regardless of gender, race, ethnicity, age, religion, sexual orientation, or any other characteristic.

In this role, you will be a senior IT engineer who sets an example for the team, shares knowledge, drives innovation, and delivers results as a member of a squad. Additionally, you will be an important member of the Tribe's leadership team.

Together with the IT Area Lead and other Chapter Leads, a vision is developed and executed to inspire engineers to grow and drive technological innovation. Managing your chapter means enabling our engineers to grow their mastery and to develop themselves through continuous on-the-job coaching, 1:1 conversations, creating a development plan and monitoring it together. Finding the true purpose of your engineers and enabling them to grow in what they are passionate about and excel in finding that win-win situation for the engineer and ING.

Sixty percent of your time, you work as a senior engineer. You use your seniority to maximize team performance. You will be the differentiating factor to ensure continuity while moving the chapter to ING standards and push innovation and continuous improvements in an environment where you have the possibility to show your work on platforms with high impact for our customers.

The people in your chapter are equally ambitious as you, and you like to transfer your expertise to them and feel satisfaction from coaching (both professionally as personally) less senior chapter members. We work in an international environment with some teams offshore. You are ambitious and want to achieve. You stimulate your Chapter members towards continuous improvement of their skills.

Focus is on ensuring operational availability of services to the customers next to compliancy to IT Risk Controls (including audits), using consistent software delivery through environments (DTAP). As this area is going through a time of many developments and changes, it is a dynamic area in which there is lots of opportunity to learn, grow and excel.

Key Responsibilities

  • Identify and fulfil IT knowledge gaps within your chapter ensuring that your chapter is qualitatively properly staffed
  • Continuously work on skills improvements, expertise and personal growth of your IT engineers
  • Ensure quality and ownership for work delivered via sprints, set and improve standards according to the agile way of working
  • Leading role in processes and decisions which are strategic for your chapter, such as the vendor selection, technology selection, offshore strategies
  • Align with IT vendors, ING Infra departments and the end users
  • Line management tasks such as hiring new employees, assess performance of current employees
  • Together with your Engineers: end-responsible for keeping your IT environment up and running, healthy, secure, documented, and standardize where possible
  • Together with the Product Leads, you balance team development, delivery and timelines

How to Succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious, keep learning, and take on responsibility. In return, we'll support you in developing into an even more awesome version of yourself.

We are looking for candidates with:

  • A track record of entrepreneurship in developing strategies and rolling out services within complex stakeholder environments.
  • Deep experience and knowledge in Data Management, Analytics, and Data Platforms.
  • A strong background in IT is highly preferred.
  • Excellent communication skills at all levels, with the ability to translate complex solutions into clear benefits and requirements.
  • Strong resilience and the ability to navigate through ambiguity.

Rewards & Benefits

We want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

  • A salary tailored to your qualities and experience.
  • 24-27 vacation days depending on the contract.
  • Pension scheme.
  • 13th-month salary.
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
  • 8% Holiday payment.
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation.
  • Personal growth and challenging work with endless possibilities.
  • An informal working environment with innovative colleagues.

About Us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.

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