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CX Platform Development Leader
2 maanden geleden
Position Overview
Key Responsibilities:
An exciting opportunity awaits for a Consumer Experience (CX) Category Manager to significantly impact the operations at Kraft Heinz. This role is situated within the International Growth R&D framework. You will collaborate with a dynamic team, striving for excellence and innovation. Reporting directly to the CX Director, your contributions will be pivotal.
The primary responsibility of the CX Category Manager is to champion consumer-centric strategies throughout the organization.
About Kraft Heinz
Our vision is to be the leading food company, dedicated to fostering a better world. Kraft Heinz boasts over $29 billion in revenue, ranking as the 3rd largest food and beverage entity in North America and the 5th globally. This is an ideal moment to contribute to our mission and help shape the future. We are committed to excellence, seeking top-tier brands, practices, and, most importantly, exceptional talent.
Our Work Culture
It takes remarkable individuals to achieve ambitious goals. Extraordinary outcomes characterize our efforts. Kraft Heinz may not be for everyone, but it is an exceptional environment for those who are driven, results-oriented, and capable of transforming ideas into reality. We seek individuals who are not only proficient but also eager to continue their personal and professional development. We offer a career path filled with opportunities for growth and learning.
Essential Responsibilities:
- Oversee the overall CX project management, ensuring impactful outcomes and facilitating the implementation of our Category CX strategy.
- Design and execute comprehensive research plans that encompass the product and packaging consumer experience, utilizing all available Sensory & CX methodologies.
- Collaborate with R&D category teams to ensure research findings translate into actionable insights.
- Support key projects such as product renovation, innovation development, and performance analysis.
- Provide expertise to support the assigned category and contribute to the formulation of overall project objectives.
- Engage with local teams to ensure growth initiatives align with market demands.
- Promote the adoption of CX best practices across Platforms. Lead training sessions on CX fundamentals and category-specific practices for R&D, marketing, sales, and production personnel.
- Mentor and coach Sensory support staff and junior team members.
- Collaborate closely with Culinary and Consumer Insights teams.
- Develop and implement innovative methodologies to adapt to evolving business needs.
Qualifications:
- Advanced degree (MSc or PhD) in Food Science, Physical Science, Social Science, or Market Research preferred.
- Proven experience as a CX leader with a strong background in sensory and consumer experience within the consumer goods or retail sectors, ideally with food-related categories.
- Comprehensive knowledge of Sensory and Consumer testing methodologies, including descriptive analysis, discrimination testing, and data interpretation.
- Exceptional storytelling abilities for effective data presentation and business influence.
- In-depth understanding of category-specific methodologies and serving protocols.
- Proficiency in Microsoft Office and familiarity with statistical analysis.
- Strong interpersonal skills, capable of working collaboratively across functions.
- Excellent problem-solving abilities and attention to detail.
- Strong consultation and influencing skills.
- Ability to distill complex data analysis into clear, actionable insights.
What We Offer:
- A progressive employer dedicated to your success.
- A fast-paced career trajectory unmatched by many.
- Competitive compensation and a robust bonus structure.
- Opportunities for innovation and idea implementation.
We look forward to your contributions.
