Skilled Support Specialist
4 weken geleden
We are seeking a skilled support specialist to join our team at Hands on ICT. As a support specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.
Key Responsibilities- Provide technical support to customers via phone, email, and ticket system
- Troubleshoot and resolve technical issues and problems
- Escalate complex issues to second-line support or other relevant teams
- Document and maintain knowledge base articles
- Monitor systems and identify potential problems
- Ensure customer satisfaction through friendly and professional communication
- MBO level 4 qualification in ICT, preferably in beheer or servicemanagement
- Experience in a support role, preferably in environments using MS Windows 10, Exchange, O365, and Azure
- Practical experience in setting up ICT management processes (ITIL)
- Certifications in recent Microsoft technologies (MCSA) are a plus
- Good problem-solving skills and a proactive approach
- A competitive salary between € 2,600,- and € 3,200,-, based on knowledge and experience
- A laptop and phone subscription
- A bike plan for employees who prefer to cycle to work
- 27.5 vacation days, based on the number of hours worked
- Flexible working hours with the possibility of working from home
- A paid WGA-gat extended insurance
- A referral bonus for employees who refer a new colleague who is actually hired
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Skilled ICT Support Specialist
3 weken geleden
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Skilled ICT Support Specialist
4 weken geleden
Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, and...
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Skilled ICT Support Specialist
3 weken geleden
Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, and...
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3 weken geleden
Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, and...
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