Skilled Support Specialist

4 weken geleden


Venlo, Limburg, Nederland Hands on ICT Voltijd
About the Role

We are seeking a skilled support specialist to join our team at Hands on ICT. As a support specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, and ticket system
  • Troubleshoot and resolve technical issues and problems
  • Escalate complex issues to second-line support or other relevant teams
  • Document and maintain knowledge base articles
  • Monitor systems and identify potential problems
  • Ensure customer satisfaction through friendly and professional communication
Requirements
  • MBO level 4 qualification in ICT, preferably in beheer or servicemanagement
  • Experience in a support role, preferably in environments using MS Windows 10, Exchange, O365, and Azure
  • Practical experience in setting up ICT management processes (ITIL)
  • Certifications in recent Microsoft technologies (MCSA) are a plus
  • Good problem-solving skills and a proactive approach
What We Offer
  • A competitive salary between € 2,600,- and € 3,200,-, based on knowledge and experience
  • A laptop and phone subscription
  • A bike plan for employees who prefer to cycle to work
  • 27.5 vacation days, based on the number of hours worked
  • Flexible working hours with the possibility of working from home
  • A paid WGA-gat extended insurance
  • A referral bonus for employees who refer a new colleague who is actually hired


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