Skilled ICT Support Specialist
3 weken geleden
We are seeking a skilled ICT support specialist to join our team at Hands on ICT. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Job Description:As an ICT support specialist, you will be the first point of contact for our clients when they encounter technical issues or have questions about our products. You will be responsible for:
- Providing technical support via phone, email, and our ticketing system
- Analyzing and resolving technical problems and questions
- Escalating complex issues to our second-line support team or other relevant departments
- Maintaining documentation and knowledge base articles
- Proactively monitoring systems and reporting potential issues
- Ensuring customer satisfaction through a friendly and professional demeanor
To be successful in this role, you will need:
- MBO level 4 education in ICT, preferably in the field of service management
- Experience working in an ICT service-oriented environment, with a focus on customer communication and satisfaction
- Knowledge of ITIL principles and practices
- Certifications in Microsoft technologies (MCSA) are a plus
- Excellent problem-solving skills and a proactive approach
We offer a competitive salary between €2,600 and €3,200, depending on your experience and qualifications. You will also receive a laptop and phone allowance, as well as a bike plan and 27.5 vacation days. We offer flexible working hours and the possibility to work from home. Our company is committed to providing a safe and healthy work environment, and we offer a comprehensive benefits package, including a paid WGA-gat extended insurance plan. We also offer a referral bonus of €1,500 for successful referrals.
Hands on ICT is a leading ICT business partner with a local and personal approach. We have a team of 125 professionals working from our locations in Weesp, Venlo, and Zwolle, and we are committed to providing exceptional customer service and technical support to our clients. We are proud to be a part of the Microsoft ecosystem and to offer a wide range of ICT services and solutions to our clients.
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