Skilled ICT Support Specialist
3 weken geleden
We are looking for a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our customers via phone, email, and our ticket system.
Key Responsibilities:- Provide technical support to customers via phone, email, and our ticket system
- Analyze and resolve technical problems and questions
- Escalate complex problems to the 2nd line support or other relevant departments
- Maintain documentation and knowledge base articles
- Proactively monitor systems and signal potential problems
- Ensure customer satisfaction by maintaining a friendly and professional attitude
- MBO level 4 education in ICT, preferably in the field of service management
- Experience in a support role, preferably in environments using MS Windows 10, Exchange, O365, and Azure
- Practical experience in setting up ICT management processes (ITIL)
- Certifications in recent Microsoft technologies (MCSA) are a plus
- Good problem-solving skills with a proactive attitude
- A competitive salary between € 2,600,- and € 3,200,-, based on knowledge and experience
- A laptop and phone subscription
- A bike plan for those who prefer to cycle to work
- 27.5 vacation days, based on the number of hours worked
- A flexible work schedule with the possibility of working from home
- A paid WGA-gat extended insurance
- A referral bonus for successful referrals
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Skilled ICT Support Specialist
3 weken geleden
Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As a skilled ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Job Description:As a skilled ICT support specialist, you will be...
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Skilled ICT Support Specialist
3 weken geleden
Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, and...
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Skilled ICT Support Specialist
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Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, and...
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Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, and...
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Skilled ICT Support Specialist
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Venlo, Limburg, Nederland Hands on ICT VoltijdJob Title: Skilled ICT Support SpecialistWe are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.Key Responsibilities:Provide technical support to clients via phone, email, and...
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