ICT Support Specialist

7 dagen geleden


Venlo, Limburg, Nederland Hands on ICT Voltijd
Job Description

We zijn op zoek naar een ICT Support Specialist die zich kan vinden in een dynamische omgeving waar klanttevredenheid centraal staat. Als ICT Support Specialist ben je het eerste aanspreekpunt voor onze klanten bij ICT-gerelateerde vragen en problemen. Je biedt ondersteuning op afstand vanuit de locatie Venlo en zorgt voor een efficiënte en professionele afhandeling van incidenten.

Verantwoordelijkheden
  • Aannemen van binnenkomende meldingen via telefoon, e-mail en ons ticketsysteem
  • Analyseren en oplossen van technische problemen en vragen.
  • Escaleren van complexe problemen naar de 2e lijn support of andere relevante afdelingen.
  • Bijhouden van documentatie en kennisbankartikelen.
  • Proactief monitoren van systemen en signaleren van mogelijke problemen.
  • Klanttevredenheid waarborgen door een vriendelijke en professionele houding.
Vereisten
  • MBO niveau 4 geschoold bent richting ICT, bij voorkeur beheer of servicemanagement
  • Al ervaring hebt opgedaan op een support afdeling, bij voorkeur in omgevingen waarbij MS Windows 10, Exchange, O365 en Azure toepassingen worden gebruikt
  • Je praktijkoplossingen beheerst voor het inrichten van ICT-beheerprocessen (ITIL)
  • Certificeringen op de recente Microsoft technologieën (MCSA) zijn een plus
  • Je een goed probleemoplossend vermogen hebt waarbij je een proactieve houding aanneemt


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