Skilled ICT Support Specialist

3 weken geleden


Venlo, Limburg, Nederland Hands on ICT Voltijd
Job Title: Skilled ICT Support Specialist

We are seeking a skilled ICT support specialist to join our team at Hands on ICT. As an ICT support specialist, you will be responsible for providing technical support to our clients and ensuring that their ICT systems are running smoothly.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and ticket system
  • Analyze and resolve technical issues and problems
  • Escalate complex issues to the second-line support team or other relevant departments
  • Maintain documentation and knowledge base articles
  • Monitor systems and report potential issues
  • Ensure customer satisfaction through friendly and professional behavior
Requirements:
  • MBO level 4 education in ICT, preferably in service management
  • Experience in a support environment, preferably in environments using MS Windows 10, Exchange, O365, and Azure
  • Practical experience in implementing ICT management processes (ITIL)
  • Certifications in recent Microsoft technologies (MCSA) are a plus
  • Good problem-solving skills with a proactive approach
Benefits:
  • Vacation days
  • Flexible working hours
  • Opportunity to work from home
  • Comprehensive health insurance
  • Referral bonus

Hands on ICT is a leading ICT business partner with a local and personal approach. We have a flat organizational structure and work in small teams to achieve maximum customer satisfaction. We offer a dynamic and informal work environment with short lines of communication. We are looking for a skilled ICT support specialist who is passionate about ICT and has a strong desire to provide excellent customer service.



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