Technical Support Expert

2 weken geleden

Amsterdam, Noord-Holland, Nederland Fareharbor Voltijd

About FareHarbor

We are a leading provider of reservation software for tours, activities, and attractions. Founded in 2013 in Hawaii, we have grown to become the largest player in our industry with over 20,000 clients across 90+ countries.

Our team is passionate about pioneering an industry, embracing challenges, and delivering value to our clients. We prioritize health and wellbeing, giving our people the space and trust to learn, try, succeed, collaborate, think outside the box, make mistakes, and even fail. And then we come together to try again.

As a Technical Support Expert, you will be part of our Amsterdam office team. You will handle inbound/outbound support issues via emails and phone calls, providing exceptional support by listening, understanding the issue, and problem-solving complex issues with customers.

What You'll Do:

  • Become an expert FareHarbor user and stay on top of all new feature releases.
  • Handle inbound/outbound support issues via emails and phone calls.
  • Provide exceptional support by listening, understanding the issue, and problem-solving complex issues with customers.
  • Communicate across teams to ensure client needs are met.
  • Provide valuable feedback to the development team.
  • Contribute to the FareHarbor help documentation.
  • Help develop, improve, and implement standard operating procedures.

Requirements:

  • Genuinely committed to delivering best-in-class customer/technical support.
  • Able to work closely and effectively with others.
  • Comfortable working in a fast-paced, goal-oriented environment.
  • Tech-savvy, patient, curious, detail-oriented, and eager to problem-solve.
  • An excellent verbal and written communicator in Greek and English.
  • Shift flexibility and available to work during weekends and holidays.
  • Bilingual: English and Greek.
  • Legally authorized to work in the European Union.

Bonus Points:

  • Experience using Zendesk.
  • Experience working in customer/technical support.
  • Experience working in the travel industry.

Benefits:

  • Estimated salary €45,000 - €60,000 per year, depending on experience.
  • Global leave benefit 22 weeks paid parental leave 2 weeks paid grandparent leave Extended care and bereavement leaveLife insurance policy.
  • Pension Plan.
  • Central Amsterdam Location.
  • Discount CZ insurance.
  • Working in a multicultural environment - 45 different nationalities.
  • Commuting allowance for public transport & subsidized lunch.
  • Wellness benefits (Headspace subscription & wellness webinars).
  • Hybrid friendly.
  • Work-from-home assistance.
  • Educational Opportunities.
  • Social hours & events and team-building.
  • 26 vacation days per year.

  • Technical Support Expert

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd € 2.700 - € 3.200

    Job OverviewUndutchables is seeking a highly skilled Technical Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing expert technical support to our clients via phone, email, and chat.Key ResponsibilitiesResearching product availability and providing detailed information to...

  • Technical Support Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Aquablu B.V Voltijd

    Are you ready to bring your technical expertise to our dealer network? In this role, you will be the go-to technical support specialist for our Aquablu REFILL+ systems. You will provide essential technical support to our dealers, helping with hardware, software, and connectivity issues.Key Responsibilities:Be the friendly face (or voice) our dealers rely on...

  • Technical Support Specialist with Technical Product Knowledge

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    About the RoleWe are seeking a highly skilled Technical Support Representative to join our team at Undutchables. As a Technical Support Specialist, you will be responsible for providing expert technical support to customers via phone, email, and chat.

  • Technical Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Brookwood Recruitment Voltijd

    Job Title: Customer Experience EngineerAbout the Role:We are seeking a committed and technically skilled Customer Experience Engineer to provide expert-level pre-sales and post-sales support for our hardware and software products throughout Europe. This role will focus on diagnosing and resolving technical issues remotely and providing on-site assistance for...

  • Technical Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Resideo Voltijd

    Job Title: Technical Support SpecialistThe Technical Support Specialist will be responsible for providing expert advice to Dutch and English-speaking customers on heating technical solutions for residential and light commercial buildings. This includes measurement and control technology, as well as troubleshooting and problem-solving.Key...

  • Technical Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Shell Recharge Solutions Voltijd

    Shell Recharge Solutions is seeking a skilled Technical Support Agent to join our team.About the RoleWe are Europe's largest electric charging partner, on a mission to enable everybody to drive as many kilometres as possible powered by clean energy. Our award-winning services include charge points and a mobile app and charge card, providing access to 600,000...

  • Technical Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a Platinum Support Engineer, you will be responsible for providing post-sales technical support to our valued customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and webMeet enhanced response SLAs for customers...

  • Mechanical Engineer

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    Technical Support RoleAs a Mechanical Engineer on our Technical Support team, you will be part of a multicultural team providing first-line, remote technical support to French-speaking customers. You will also contribute to the company's customer service and sales departments. This role offers the opportunity to gain experience across a variety of industries...

  • IT Support Specialist: Technical Infrastructure Expert

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Bose Professional Voltijd

    Bose Professional, a leading company in the professional audio industry, is seeking an IT Support Specialist to join its team. This role will be responsible for providing technical support to users worldwide, with primary focus on offices and users within their designated region.As an IT Support Specialist, you will be the first point of contact for...

  • Senior Technical Support Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland SkySys Voltijd

    About SkySysSkySys is a dynamic and innovative company that requires an experienced IT professional to join our team as a Senior Technical Support Specialist. Our ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.Job DescriptionWe are seeking a highly...

  • Technical Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland beBee Professionals Voltijd

    We are seeking a highly skilled Technical Support Agent to provide exceptional technical support to our customers. The successful candidate will be responsible for troubleshooting technical issues, providing solutions, and ensuring a high level of customer satisfaction.Requirements:Bachelor's degree in Computer Science, Information Technology, or related...

  • Technical Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Fareharbor Voltijd

    About FareHarborFareHarbor is a leading provider of reservation software for tours, activities, and attractions. Our mission is to make experiences better for everyone.We're a team of over 700 people from around the world, passionate about pioneering an industry and delivering value to the experiences industry.FareHarbor Core Values:Think Client FirstWe Are...

  • ServiceNow Technical Support Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland CRH Voltijd

    Job SummaryCRH is seeking a highly skilled ServiceNow Technical Support Specialist to join our team. This role will provide expert-level technical support for the ServiceNow platform, ensuring it is maintained up-to-date and leverages industry-leading practices.Key ResponsibilitiesConduct technical evaluations of strategic and operational demands against the...

  • Technical Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Fareharbor Voltijd

    About FareHarborFareHarbor is a leading provider of reservation software for tours, activities, and attractions. We empower our clients to operate and grow by delivering innovative solutions that make experiences better for everyone.As a FareHarbor Technical Support Specialist, you will be part of a dynamic team that is committed to providing exceptional...

  • Technical Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Sound United Voltijd

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team in Amsterdam. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers. Your primary duties will include troubleshooting technical issues, providing first-level support, and communicating with various teams within...

  • Technical Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Vereniging Informatiewetenschappen Amsterdam Voltijd

    About the Role:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Act as first and second line support for our customers, addressing their queries...

  • Technical Solutions Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Databricks Voltijd

    REQ: FEQ126R39Databricks empowers its customers to drive innovation through its cutting-edge Data Intelligence Platform. As a Technical Solutions Expert, you will play a pivotal role in helping customers overcome their complex data challenges by leveraging your technical expertise and customer-centric mindset.You will be an essential part of a collaborative...

  • Technical Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland 365 Retail Markets Voltijd

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our Support Department at 365 Retail Markets. As a Technical Support Specialist, you will play a key role in ensuring that our clients receive a consistent and exceptionally positive experience at all times.Key Responsibilities:- Provide...

  • Customer Support Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Aquablu B.V Voltijd

    System Support Expert for IoT SystemsAquablu B.V. is a leading provider of innovative water solutions, and we are seeking an experienced System Support Expert to join our team. This role will focus on delivering exceptional technical support to our dealer network, ensuring they have the knowledge and confidence to effectively utilize our Aquablu REFILL+...

  • Technical Support Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

    Job OverviewWe are seeking a highly skilled Sr Technical Support Engineer, Platinum to join our team at Palo Alto Networks. The successful candidate will play a critical role in providing exceptional support to our valued customers, leveraging their expertise to analyze complex issues and deliver innovative solutions.This is a unique opportunity to work with...