Customer Service Process Improvement Specialist

5 dagen geleden


Hilversum, Noord-Holland, Nederland Hunkemöller Voltijd

About the Role:

We are seeking a highly skilled Customer Service Process Improvement Specialist to join our team at Hunkemöller. As a key member of our organization, you will be responsible for owning and improving our internal and external processes to deliver exceptional customer experiences.

Key Responsibilities:

  • Develop and implement process improvements to enhance customer satisfaction and loyalty.
  • Manage the rollout of new processes, including chatbot flows, new channels, and functionalities within our Salesforce Service Cloud platform.
  • Collaborate with IT counterparts to translate business needs into clear user stories and drive service improvements.
  • Drive a customer-centric approach to process design and implementation.

Requirements:

  • 2+ years of experience in a business analyst, process improvement, or consulting role.
  • Strong understanding of both business and IT operations.
  • Proactive and flexible attitude with the ability to adapt to changing situations.
  • Fluent in English and another European language, preferably Dutch or German.
  • Ability to work on multiple projects simultaneously and prioritize tasks effectively.

About Hunkemöller:

Hunkemöller is a leading international retailer of lingerie and swimwear, committed to delivering exceptional customer experiences. We strive to be a much-loved, social, and inclusive brand, where people love to work and are proud of the brand. Our team is passionate, energetic, design-led, and performance-driven, with a focus on creating true brand ambassadors.

Our Values:

  • Diversity and inclusion
  • Reducing waste and sustainability
  • Product care and supplier partnerships

Join Our Team:

At Hunkemöller, we believe in the power of collaboration and innovation. If you share our passion for delivering exceptional customer experiences and are committed to driving business growth, we encourage you to apply for this exciting opportunity.


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