Implementation Manager
3 dagen geleden
At Fourthline, we're on a mission to fight financial crime. Our team of experts helps protect the global financial system by verifying millions of identities for leading banks, neobanks, online brokers, crypto exchanges, and insurers.
We're a rapidly growing scale-up with a strong focus on innovation and customer satisfaction. Our Delivery team is at the forefront of this mission, ensuring that our customers receive seamless integration and exceptional technical support.
We're looking for a skilled Implementation Manager to join our team. As an Implementation Manager, you'll be responsible for managing project implementations and technical account management for our customers. Your primary focus will be to take ownership of some of Fourthline's most important customers, ensuring timely delivery of integrated products and exceptional technical support.
Key responsibilities include:
- Managing project implementations and technical account management for customers
- Coaching and guiding team members to ensure successful project deliveries and customer satisfaction
- Collaborating with cross-functional teams to navigate complex projects and technical challenges
- Fostering a collaborative team environment and contributing to open communication and a feedback culture
- Defining and executing process/project improvement initiatives aligned with the team's objectives
Requirements include:
- Minimum 7 years of experience in technical implementation projects as an implementation manager, technical consultant, or technical project manager
- Minimum a Master's degree from a renowned technical university
- Strong analytical and problem-solving skills
- Familiarity with agile and waterfall project management methodologies
- Excellent written and verbal communication, interpersonal, and leadership abilities
- Experience in the fintech industry or related sectors
- Strong experience with customer-facing integration projects within a company
- Proven track record in coaching more junior team members
We offer a dynamic and inclusive work environment, with opportunities for career growth and professional development. Our benefits include:
- 50/50 hybrid working model
- Remote work enablement and work from home allowance
- 25 days of holidays
- Offices in Amsterdam and Barcelona with over 50 different nationalities
- Workplace Experience Group to enhance the employee experience in wellbeing, CSR, and D&I
- Open Up – our partner in mental health support
- Career growth opportunities
- Free coffee, drinks, fruit, and snacks
- Subsidized warm lunch
- Fourthline swag
- Additional local benefits
We believe diversity enriches our culture and inspires us to do our best work. We welcome people from all backgrounds, ethnicities, genders, sexual orientations, ages, abilities, religions, and experiences in life. If you're excited about this role, but your experience doesn't align perfectly with every qualification, we encourage you to apply anyway.
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