Field Operations Coordinator

4 weken geleden


Amsterdam, Noord-Holland, Nederland Quatt Voltijd
Role Overview

We're seeking a highly motivated and ambitious individual to join our Planning and Customer Logistics team at Quatt. As a Field Operations Coordinator, you will play a key role in ensuring the smooth and efficient scheduling of installation services, contributing to continuous process improvements, and delivering exceptional customer experiences.

Key Responsibilities
  • Schedule and Optimize Installations: Plan and coordinate installation time slots, ensuring installer availability aligns with customer preferences and needs.
  • Rescheduling and Problem-Solving: Proactively adjust schedules to accommodate unforeseen changes or complications, maintaining flexibility while minimizing disruption.
  • Customer and Installer Coordination: Liaise with installers and customers to provide clear communication and exceptional service, ensuring satisfaction throughout the process.
  • Service and Complex Issue Scheduling: Handle the planning of more complex service visits and installations, coordinating with necessary teams to ensure efficient execution.
  • Process Improvement and Feedback: Continuously assess and refine scheduling and planning processes, providing feedback to enhance our planning tools and systems.
Requirements
  • 1-3 years of experience working with software tools for scheduling and logistics.
  • Strong organizational and multitasking skills, with the ability to adapt to changing situations quickly.
  • Excellent communication skills, both written and verbal, with a customer-first mindset.
  • Collaborative team player with a proactive approach to problem-solving.
What We Offer
  • A competitive monthly salary, excluding holiday allowance (8%).
  • Flexible working arrangements, with the option to work from home or our vibrant office in Amsterdam.
  • Reimbursement of travel costs for office visits.
  • 25 paid holiday days per year to contribute to our mission in a healthy way.
  • Opportunities for career growth and professional development within the company.
  • A dynamic and inclusive work environment, with a diverse team of over 30 nationalities.
  • A healthy, vegetarian/vegan lunch at our office, freshly made by our in-house chef.
  • Fun and engaging team-building activities, including themed drinks and seasonal parties.
  • A referral bonus of €2,000 for successful referrals.

At Quatt, we value performance over prejudice and look for talented individuals who share our passion for sustainable home energy solutions. If you're a motivated and ambitious professional looking to make a tangible impact, we encourage you to apply below.



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