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Customer Support Specialist Nederlands PT/FT

2 maanden geleden


Maastricht, Limburg, Nederland SD Worx Professionals Standaard Voltijd
Functiebeschrijving

We zijn op zoek naar een klantenservice expert die zich kan vinden in de missie van DHL Finance Services. Als Customer Support Agent ben je het belangrijkste aanspreekpunt voor onze B2B-klanten. Je werkt vanuit ons kantoor in Maastricht, Nederland, en bouwt en onderhoudt sterke relaties met onze klanten om een uitstekende service te garanderen.

Je behandelt, onderzoekt en lost klantvragen op een accurate, professionele en tijdige manier op, in het kader van een inbound callcenteromgeving. Kwaliteit leveren binnen een beperkte tijd is wat je drijft. Klanttevredenheid is je belangrijkste doel.

Functie-eisen
  • Meertalige vereiste combinatie van Nederlands & Engels, met daarnaast Frans en/of Duits; en/of Italiaans
  • Ervaring met klantenservice of soortgelijke ervaring van minimaal 1 jaar;
  • Middelbare school afgerond;
  • Goed in telefoongesprekken voeren, sterke afhandelingsvaardigheid en goede typevaardigheid;
  • Goede communicatieve vaardigheden, grote klantgerichtheid en sterk empathisch vermogen;
  • PC-vaardigheden: kennis van MS Office in het bijzonder MS Excel;
  • Teamspeler en gevoelig voor culturele bijzonderheden.
Arbeidsvoorwaarden
  • Een flexibele baan in dagdienst van maandag t/m vrijdag (géén nacht- en/of weekenddiensten);
  • Een marktconform salaris;
  • Toegang tot uitgebreide leerprogramma's en interne/internationale carrièremogelijkheden;
  • Mogelijkheden op korte en lange termijn.