Customer Service Representative
4 weken geleden
We are seeking a highly skilled and motivated individual to join our team as a Customer Support specialist for our client's office in the Benelux market.
Key Responsibilities:- Provide exceptional customer service via phone, email, and chat, ensuring timely and effective resolution of customer inquiries.
- Offer product advice and support to dealers, stores, users, and colleagues, fostering strong relationships and driving sales growth.
- Manage orders, provide pricing and delivery information, and communicate changes to customers, ensuring seamless order fulfillment.
- Collaborate closely with the Territory Manager to develop and execute sales strategies, driving profitability within the assigned area.
- Identify and convert sales opportunities into sales, leveraging proactive and solution-focused approach.
- Build and maintain strong relationships with dealers and stores in the territory, conducting regular visits and providing exceptional support.
- Participate in continuous improvement projects, driving process enhancements and contributing to the company's growth.
- Excellent French (native or near-native), B2+ level Dutch, and English language proficiency.
- Passion for cycling, with a strong understanding of the industry.
- Outstanding customer service skills, with a proactive and sales-oriented approach.
- Strong educational background, with a minimum of MBO+ level.
- Prior experience in B2B customer interactions, with a strong understanding of MS Office, MS Teams, MS Dynamics CRM, and JDE.
We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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