Reservations Coordinator

6 dagen geleden

Amsterdam, Nederland Amstel Hotel Voltijd
Job Summary

We are seeking a highly motivated and detail-oriented Reservations Agent to join our team at the Amstel Hotel in Amsterdam. As a key member of our front office team, you will be responsible for managing room reservations, providing exceptional guest experiences, and ensuring seamless operations.

Key Responsibilities
  • Reservations Management: Process, amend, and confirm room reservations while maintaining accurate records and ensuring timely communication with guests.
  • Sales and Marketing: Promote the hotel and its services to prospective guests, capturing sales and coordinating details to ensure guest satisfaction.
  • Guest Prioritization: Provide priority service to IHG One Rewards members and regular guests, especially during peak periods.
  • Coordination and Communication: Liaise with various departments to ensure smooth operations and guest satisfaction.
  • Attention to Detail: Review and inspect reservation details to avoid errors and make necessary adjustments for VIPs and special requests.
  • Daily Tasks: Complete task lists, ensure correspondence is filed, and maintain organized records.
  • Team Collaboration: Participate in Sales and Front Office meetings, and assist other departments as needed.
Requirements
  • Charming Guest Interactions: Approach guests with confidence, respect, and a welcoming attitude.
  • Anticipatory Service: Anticipate and understand guests' needs, take ownership, and ensure all tasks are completed attentively.
  • Memorable Experiences: Use knowledge, share stories, and add a personal touch to create unforgettable moments for our guests.
  • Language Proficiency: Professional proficiency in English and Dutch (a third foreign language is a plus).
  • Analytical Mindset: Possess an analytical mindset and attention to detail.
  • System Familiarity: Familiarity with Opera reservation system is preferred.
Why Amstel Hotel?
  • Pleasant Work Environment: Enjoy a pleasant and collegial working environment where own initiative is appreciated.
  • Travel Expenses: Receive travel expenses for commuting distances over 5 km.
  • Personal Development: Enjoy personal budget for education and training, as well as opportunities for growth and development.
  • Employee Benefits: Enjoy employee discounts on hotel rooms, F&B, and other perks.
  • Support and Guidance: Receive personalized support and guidance to help you succeed in your role.

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