Technical Support Specialist

4 weken geleden

Amsterdam, Noord-Holland, Nederland Shell Recharge Solutions Voltijd
About the Role

We are seeking a highly skilled Technical Support Agent to join our team at Shell Recharge Solutions. As a Technical Support Agent, you will be responsible for providing second-line support to our customers, analyzing problems, and providing solutions. You will work closely with our field experts, technicians, and other relevant parties to ensure that our customers receive the best possible service.

Key Responsibilities
  • Provide technical service to customers via telephone and email
  • Maintain contact with service partners and other relevant parties
  • Analyze incoming malfunctions and provide solutions
  • Improve the proactive service process
  • Report issues and gather data on recurring problems
  • Train other technical support agents within the team
Requirements
  • Strong analytical approach and problem-solving skills
  • Proactive and improvement-driven mindset
  • Excellent communication skills in both Dutch and English
  • Knowledgeable with technology and e-mobility
  • Collaborative and customer-friendly attitude
What We Offer
  • Competitive salary and yearly bonus
  • Work-from-home budget to equip your home office
  • 28 paid days of annual leave based on a 40-hour work week
  • Opportunities for professional development and training
  • A fun and fast-growing international company with big ambitions

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