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Technical Support Specialist
7 dagen geleden
About the Role
We are seeking a skilled and experienced IT Service Desk & Onsite L1/L2 Support professional to join our team at Infoplus Technologies UK Limited. The successful candidate will be responsible for providing first-line technical support to users, troubleshooting issues, and escalating out-of-scope categories to Level 2 or relevant teams when necessary.
Key Responsibilities
- Provide first-line technical support to users via phone, email, chat, and ticketing system
- Troubleshoot and resolve IT issues, maintaining accurate documentation of issues, solutions, and processes in the IT service management system
- Assist with account setup, password resets, and access management in Active Directory and other systems
- Support office and remote users in troubleshooting VPN, email, collaboration tools, and other enterprise applications
- Conduct basic IT training for end-users on common issues and best practices
- Participate in IT asset management by tracking and managing hardware and software inventories
Requirements
- L1/L2 On-site or Remote Support experience
- Prior experience in Application support/Software development, IT Service Desk
- Experience with Microsoft 365, Active Directory, and common enterprise applications
- Familiarity with ticket systems such as ServiceNow, Jira, HPSM, BMC Remedy, Monitoring Tools, CA Service Desk or similar
- C1 level Dutch language skills in combination with excellent English language (Advantage)
- Strong customer service and communication skills, both verbal and written
