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As a Customer Service Coordinator, you will be a pivotal part of our organization, ensuring the seamless management of service requests for laboratory equipment across What will you do?
As a Customer Service Coordinator, you will be a pivotal part of our organization, ensuring the seamless management of service requests for laboratory equipment across hospitals, universities and pharmaceutical organizations in Europe.
Your primary focus will be on customers from the DACH region (Germany, Switzerland, and Austria).
Customer Service Management:
- Respond to customer service requests promptly and professionally.
- Create and manage service calls in our King software system.
- Coordinate service visits, ensuring efficient scheduling and communication between customers and engineers (the engineers are based in the UK, France and Germany).
- Arrange all necessary logistics for service visits.
- Verify and process new orders in collaboration with the sales team and customers.
- Accurately enter order data into the King software package.
- Ensure all relevant order information is communicated to the financial department for invoicing purposes.
- Maintain clear and effective communication with customers, providing updates and handling inquiries.
- Coordinate with engineers to ensure they have all necessary information for service visits.
- Liaise with internal departments to ensure smooth processing and delivery of services.
Who are you?
- A degree in Business Administration, Logistics, or a related field is preferred.
- Previous experience in a service coordinator or customer service role is advantageous.
- Experience in the DACH region market is a plus.
- Proficiency in German (mandatory) and good knowledge of Dutch and English (mandatory).
- Experience with King software package or similar ERP systems.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in data entry.
