Trust and Safety Operations Project Manager

4 weken geleden

Amsterdam, Nederland Catawiki Voltijd

At Catawiki, every day brings the extraordinary Whether it’s , a , or , we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts.

Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values: 

Taking ownership and driving impact  Being open to change and feedback Being passionate about our mission and our customers. 

If these values resonate with you, we’d love to explore how you can join us on this exciting journey 

About the role and team

We are looking for a Trust & Safety Operations Project Manager to join our team. You will be responsible for building our detection logics to identify and mitigate Trust and Safety risks to the Catawiki platform, and conducting daily reviews and investigations to protect our users and prevent fraud and abuse on Catawiki. The ideal candidate must be a self-starter with proficiency in building queries to identify patterns of fraud and abuse, good analytical skills, and the ability to work in a fast-paced, scale-up environment.

What you’ll do 

Review, investigate and respond to known and reported Trust and Safety violations on Catawiki that are associated with undesirable user behaviour, objectionable interactions, and fraudulent transactions - this would constitute 20% of the role Develop, implement, and assess new detection queries to identify emerging patterns of fraud and abuse for review and enforcement by the team. This includes expanding the scope of detection coverage for all Trust and Safety violations in Catawiki. Refine and improve precision and recall of existing detection queries to drive operational efficiency and increase accuracy of fraud and abuse detection. Implement immediate short-term risk prevention measures based on established guidelines and protocols. Work with cross-functional teams to develop and implement iterative risk detection systems to identify and monitor Trust and Safety violations. This includes teams such as Security, Product, Data Science, Commercial business units, Legal and Customer Experience. Analyse data independently to identify Trust and Safety violations trends, patterns and anomalies. Provide well-structured insights and analysis of Trust and Safety violations and communicate them to the relevant stakeholders. Stay up to date with the latest trends and best practices in the Trust and Safety industry.

Who you are 

3+ years of experience in Trust and Safety, Fraud Prevention, Risk Management, or a related field. We also welcome applications from data and business analysts who have a strong interest to dive deep into the field of Trust and Safety and are willing to handle daily investigations and reviews too. Good knowledge of Trust and Safety abuse prevention Experience with SQL and writing queries is a must. Proficiency in BigQuery and LookerStudio and Python is a plus. Excellent knowledge of Google Suite Experience in process creation Ability to work in a fast-paced, start-up environment Resilient and able to handle high-pressure situations Strong written and verbal communication skills Strong analytical and problem-solving skills Experience in the online auction or e-commerce industry is a plus

Where you’ll be  

This role is based in our Amsterdam office, in the Netherlands. This role will report to the Trust Strategy and Operations manager. 

Why You'll Love Working with Us

Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business. Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression. A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team.  Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means we typically ask you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with your colleagues. Of course, if the job description specifies that the role is 100% remote—such as for certain expert or sales positions—then that arrangement will apply.

  • Policy Manager, Trust

    6 maanden geleden

    Amsterdam, Nederland Vinted Voltijd

    **Brief info about Vinted**: Vinted Marketplace is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 20 markets in Europe and North America. With a mission to make second-hand the first choice worldwide, Vinted enables people to sell and buy second-hand clothes and...

  • Operations Manager Safety and Process Solutions

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Archer Daniels Midland Company Voltijd

    Unlocking Opportunities in Health and SafetyArcher Daniels Midland Company is seeking an experienced Operations Manager to lead our Health and Safety initiatives across the Carbohydrate Solutions locations in EMEA. This is a challenging role that requires a strong understanding of safety management systems, process safety, and industrial operations.As an...

  • Head of Platform Safety, Emea

    6 maanden geleden

    Amsterdam, Nederland Uber Voltijd

    **About the Role** As the Head of Platform Safety, you will lead a team of Program Managers who manage and improve Personal, Road, and Catalog Safety across our Mobility and Delivery operations in EMEA. The Safety team sets the strategy, drives innovation to raise the bar on safety, and helps build public trust in our commitment to safety. **What You'll...

  • Safety Program Manager, Commops

    5 maanden geleden

    Amsterdam, Nederland Uber Voltijd

    **About the Role** We are on the lookout for a Safety Support Program Manager to help build the safety program in Europe, Middle East and Africa regions. In this pivotal role, you'll be at the forefront of driving process improvements and harmonization, ensuring operational excellence, efficiency and efficacy of safety support processes, and collaborating...

  • Food and Beverage Operations Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Corecruitment Voltijd

    Job Title: Food and Beverage Operations ManagerLocation: Variable, NetherlandsSalary: €3,200 - €3,400 gross per monthCorecruitment is seeking an experienced Food and Beverage Operations Manager to oversee daily F&B activities and ensure high standards in service, cleanliness, and presentation. Key responsibilities include managing daily operations,...

  • Refinery Operations Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Bunge Voltijd

    Job SummaryBunge is seeking a highly skilled Refinery Manager to oversee the daily operations of our oil refinery in Amsterdam. As a key member of our team, you will be responsible for ensuring efficiency and production KPIs are met while fostering a safe and collaborative work environment.Key ResponsibilitiesOversee daily operations of the oil refinery,...

  • Senior Environmental Health and Safety Manager

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

    We are seeking a seasoned Senior Environmental Health and Safety (EHS) Manager to lead our EMEA region efforts in maintaining Health, Safety, and Environmental compliance.About the RoleThis is a high-visibility position that requires a strong leader with expertise in EHS regulations, procedures, and risk management. As the EHS Manager, you will be...

  • Process Safety Manager

    3 maanden geleden

    Amsterdam, Nederland Avantium Voltijd

    **Department**: - QHSE**Office**: - Headquarters**Location**: Amsterdam **Process Safety Manager**: **Who are we?** Avantium is a pioneer in the emerging industry of renewable and sustainable chemistry. We are an innovation-driven company dedicated to developing and commercializing breakthrough technologies that will transform the chemical and plastics...

  • Interim Occupational Safety and Hygiene Manager

    6 maanden geleden

    Amsterdam, Nederland Avantium Voltijd

    Who are we?  Avantium is a pioneer in the emerging industry of renewable and sustainable chemistry. We are an innovation-driven company dedicated to developing and commercializing breakthrough technologies that will transform the chemical and plastics industry. Our focus is on revolutionizing polyesters, and other chemicals, enabling the production of...

  • Interim Occupational Safety and Hygiene Manager Position

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Avantium Voltijd

    Occupational Safety and Hygiene Manager OpportunityAvantium is a pioneering company in the renewable and sustainable chemistry industry. We are an innovation-driven organization dedicated to developing and commercializing breakthrough technologies that will transform the chemical and plastics industry.Our focus is on revolutionizing polyesters and other...

  • Airport Operations and Contract Manager

    2 weken geleden

    Amsterdam, Nederland easyJet Voltijd

    **Airport Operations and Contract Manager - This role is based in Amsterdam.** **Job Purpose** Reporting to nominated Regional Airport Ops and Contract Manager, the Airport Ops and Contract Manager (AOCM) will be responsible for delivering a safe, on time operation through effective contract management of third-party suppliers in a cost-conscious manner....

  • EHS Safety Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Turner & Townsend Voltijd

    Job Title: EHS Safety ManagerTurner & Townsend is seeking an experienced EHS Safety Manager to join our growing IST team. The ideal candidate will have a proven track record in the EHS field, working on large, complex projects.Responsibilities:Ensure awareness among project managers with regard to the subject of Safety.Prepare, implement, and monitor...

  • Country Operations Manager

    3 maanden geleden

    Amsterdam Zuid, Nederland Alvarez and Marsal Voltijd

    **Description** **Country Operations Manager** **Overview of the Role**: Alvarez & Marsal (“A&M”) is a global consulting firm with more than $3.5 billion in revenues, c. 10.000 staff and over 80 offices worldwide. We offer a broad range of professional services including Restructuring, Transaction Advisory, Performance Improvement, Corporate...

  • Senior Relationship Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Northern Trust Corporation Voltijd

    Key Responsibilities: As a Senior Relationship Manager at Northern Trust Corporation, you will be responsible for the project management of restructure and transition activity. This includes identifying, documenting, and managing client-related risk issues to ensure adherence to corporate risk management protocols. You will also work proactively with...

  • Security Operations Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland W Amsterdam Voltijd

    Hotel Security Manager Job SummaryAs a Hotel Security Manager at W Amsterdam, you will play a vital role in ensuring the safety and security of our guests, employees, and property. We are seeking a skilled and experienced individual to join our team and lead our security operations.Main Responsibilities:Security Operations: Develop and implement emergency...

  • Facility Manager EMEA

    1 week geleden

    Amsterdam, Nederland Independent Recruiters Voltijd

    There are many health and safety risks that are found in all retail workplaces. Our client has over 250 stores spread across the EMEA region and in this Facility Manager position, you will take charge of managing and enhancing all aspects of facility maintenance, health, and safety across their EMEA retail network. In this role your responsibilities...

  • Facility Manager EMEA

    7 dagen geleden

    Amsterdam, Nederland Independent Recruiters Voltijd

    There are many health and safety risks that are found in all retail workplaces. Our client has over 250 stores spread across the EMEA region and in this Facility Manager position, you will take charge of managing and enhancing all aspects of facility maintenance, health, and safety across their EMEA retail network. In this role your responsibilities...

  • Health & Safety Manager Data Centres

    3 maanden geleden

    Amsterdam, Nederland Goodman Voltijd

    Health & Safety Manager Data Centres Amsterdam Always wanted to challenge the obvious and make great things happen? At Goodman we create space for your greatness. Our organization is a dynamic and innovative real estate company, serving as both a developer and investor with a primary focus on logistics real estate. We are expanding our portfolio to...

  • Operations Manager

    2 maanden geleden

    Amsterdam, Nederland Mercury Engineering Voltijd

    Operations Manager, Amsterdam Mercury is the European leader in construction solutions. We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities and businesses, giving them the power to achieve incredible...

  • Electrical Site Manager for Large Oil and Gas Project

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland BoreasTunnelling Voltijd

    Electrical Site Manager OpportunityWe are seeking an experienced Electrical Site Manager to join our team at BoreasTunnelling for a large Oil and Gas project in Europe.The ideal candidate will have:At least 5 years of experience working as an electrical site manager, electrical construction manager, or electrical project manager.Proven experience in Oil &...