Technical Customer Support Specialist

4 dagen geleden

Amsterdam, Nederland Does Recruitment Voltijd

Our client has a clear mission: to collaborate towards a future without emissions. They are building a world to be proud of, creating a legacy for future generations. As an innovative software company, they develop an all-in-one platform for managing charging stations, stationary batteries, and solar energy. Are you the one to accelerate this transition?

About the Position

They are growing rapidly, and so is the Operations team. Therefore, they are looking for reinforcement: someone who gets energized by customer interactions and enjoys helping them get the most out of the platform. Do you notice a recurring question? You identify this and proactively seek innovative solutions. Hear a particular issue multiple times? You contact the development team to make it easier for both the customer and yourself. Additionally, they aim to elevate customer support through further automation and optimization of support processes, where you will play a significant role.

Responsibilities

  • Serve as the first point of contact for customers via phone, email, and ticketing system. Handle all questions and requests regarding products and services.
  • Enjoy helping customers until their problems are resolved, or manage their expectations by honestly indicating what is possible, providing clear explanations and possible alternatives.
  • Analyze (sometimes technical) problems and offer the right solution. Dont worry, if you cant figure it out, your (technical) colleagues are there to brainstorm with.
  • Ensure proper administrative handling and provide support for the projects of the Customer Success Managers.
  • Act as the link between various departments to highlight recurring errors or questions, preventing these problems from happening again.
  • Optimize processes and find ways to explain them so that in an ideal world, the support department becomes unnecessary (just kidding, of course).
  • You wont do this alone and will be part of the operations team, consisting of the Chief Operations Officer, the project manager, two Customer Success Managers, and a Customer Support Specialist.

Your Profile

  • They are a rapidly growing company, which means processes are not yet fully established and continuous change occurs. This doesnt scare you. In fact, you enjoy taking initiative and creating order out of chaos.
  • You have at least 2 years of experience in a similar customer-oriented role, so you can start right away and keep the customers happy.
  • Sustainable energy is your passion; your car is probably already charging and your roof is covered with solar panels. Okay, were exaggerating a bit, but ideally, you have experience in the sustainable energy or EV sector, or a background in a technical field. Strong affinity with this sector is a must.
  • Fear of calling or reluctance to tackle problems? Thats not you. You love being in contact with customers and ensuring everything the platform has to offer works as well as possible for them. You dont hesitate to ask colleagues for input and keep them informed about market trends.
  • The weve always done it this way mentality isnt for you. Can something be done smarter, faster, or better with a small adjustment? You identify this and take the lead.
  • Excellent command of the English language, both spoken and written, is essential as it is the companys working language.

The Offer

  • A salary between 2,500 - 3,500 based on relevant work experience.
  • 38 vacation days, daily lunch provided at the office, and a pension scheme.
  • An NS Business Card, as they encourage the use of public transport to work as a sustainable company.
  • Besides work, theres also room for fun with Friday afternoon drinks, regular company updates, and enjoyable events.
  • A hybrid work model with a combination of working at the office and from home.

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