Client Relationship Director

1 week geleden

Amsterdam, Nederland IQ-EQ Voltijd
Job Description

We are seeking a Client Relationship Director to join our commercial team as part of our Luxembourg office. You will be responsible for administering a varied portfolio of clients and providing support to the Senior Manager / Director and more junior staff within the team.

Responsibilities (how we will measure success)

In Summary:

  • Core focus on attracting, retaining and growing the book of strategic Tier-1 & 2 clients;
  • Accountable for the successful execution of the client strategy
  • Ensures productive & profitable outcome for the business, in line with set new business conversion, revenue and profitability targets
  • Creates a compelling & differentiating client specific value proposition
  • Achieves deep understanding of client’s strategic priorities, goals, challenges & specific expectations
  • Owns and drives the virtual client team

In detail:

  •  Build, maintain and expand  connectivity with key decision-makers within designated clients;
  • Establish and maintain clear communication channels with designated clients and have thorough understanding of client’s strategic priorities and needs;
  • Develop and maintain Client Account Plans setting out our approach to maximising revenue growth opportunities with each client through up-sell and commercial-collaboration
  • Arrange and lead Strategic Relationship Review with top group clients, ensure a co-ordinated approach across the delivery team and act as a central point of senior escalation
  • Assumes overall responsibility for the relationship with the client (globally where applicable)
  • Co-ordinates new business opportunities to drive win rate for the existing book of clients
  • Responsible for engaging our internal legal and BI teams and overseeing the completion of all client legal documents and agreements including fee agreements, Service Level Agreements, fee quotes, Administration Agreements etc.
  • Ensure Client Services Director and operational teams run servicing reviews and monitor ,Key Performance Indicators (KPIs) against SLA.
  • Maintain internal CRM tools updated with commercial activities, account plans and client and business partner interaction, ensure accurate and timely pipeline management and actions taken to ensure an accurate client relationship management
  • Ultimately responsible for client attrition, working in close cooperation with CSDs on drafting and execution of client remediation plans, keeps track of Client at Risk, respect internal escalation protocols and action relevant stakeholders for a proper remediation
  • Monitor and remediate long-term profitability of client relationships;
  • Develop and implement initiatives to remediate less profitable client relationships to acceptable standards;
  • Understanding new services/developments within IQ-EQ and responsible for identifying and maximising business development opportunities within client portfolio;
  • Actively monitor and identify key areas and ensure operations team have appropriate remediation plans in place to address these;
  • Escalate ongoing or significant risks to client revenue appropriately
  • Cash collection: ensure lockup days of client portfolio does not exceed 60 days (definition of lock up period as provided by IQ-EQ finance)
  • Play an active role in developing and executing initiatives to grow the portfolio of clients and grow revenue per client.
  • Represent and promote IQ-EQ as “one company” with an entrepreneurial spirit.
  • Foster a culture of collaboration, respect and mutual engagement

Tasks (what does the role do on a day-to-day basis)

  • Promote actively Commercial Collaboration within the group between jurisdictions, segments and across our technology solutions
  • Build a strong external network with Business Partners and industry associations
  • Actively participate in business development and Thought Leadership events and represent IQ-EQ externally
  • Participate actively in client pitching processes together with global and local commercial teams and ensure a seamless and effective onboarding process alongside Business Implementation team
  • Act as an escalation point for complex matters and complaints and pro-actively work together with Client Services Directors, Head of Delivery and Subject Matter Expert to resolve them. Promote a feedback culture aiming at continuous service improvement.
  • Manage the financial and contractual relationship with the client. Reviews/renegotiates agreements if and when needed. Analysis of client / account performance to improve the relationship and profitability (lockup days, account profitability, scope, revenue trends, competitive analysis, perceived quality and account mapping.)
  • Ultimate escalation points for cash collection.
  • Signals (potential) risk issues and musters the appropriate company resources to mitigate such risks or to escalate in the event such mitigation efforts are ineffective or in the event the risk is too high and requires executive involvement or warning.

Deliverables (KPI’s)

  • Revenue growth generated in line with targets
  • New busines growth in line with conversion target
  • Outbound commercial collaboration in line with target, Leads and opportunities generated.
  • Client churn other than natural EOL (End Of Life).
  • Lock-up period below 60 days
  • Client profitability in line with target
  • Ongoing pipeline management and compliance with sales process

Qualifications

  • Bachelor/Master Degree in Accounting/Legal or Business Administration or higher degree
  • 8/10 years of experience in alternative investment management industry with a sizable experience in a commercial function in an international environment
  • In depth understanding of investment management and alternative products with a particular focus to Private Equity and Venture Capital
  • Evidence of commitment to high standard of customer service based on understanding needs and delivering solutions
  • Proven ability to handle key account management plans, foster a culture of feedback, manage portfolio attrition and secure significant organic growth
  • Ability to handle cross border commercial pitches and work closely with commercial teams across the globe to secure impressive mandates
  • Excellent leadership and management skills and outstanding ability to act as a team player and promoting teamwork and collaboration
  • Good knowledge of the alternative investment toolbox, product specificities and rationale, regulatory environments and operational implications
  • Strong coordination to ensure all the units and internal stakeholders  work as a one
  • Ensure profitability and assess and deliver on financial KPIs
  • Languages : fluent in English (German and/or French is an advantage)


Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

  • Client Director

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Merkle Northern Europe Voltijd

    Job Title: Client DirectorAbout the Role:We are seeking a highly skilled Client Director to join our team at Merkle Northern Europe. As a Client Director, you will be responsible for managing and growing our client relationships, driving business growth, and delivering exceptional results.Key Responsibilities:Manage a portfolio of clients and develop...

  • Client Relationship Manager

    4 weken geleden

    Amsterdam, Nederland Bruin Voltijd

    B- Posted by - Bianca Romao-Willis- RecruiterOur client is a world-leading investment management company. As part of their European expansion plans, they are now seeing a **Client Relationship Manager **to bolster its regional offering. The **Client Relationship Manager** will be passionate about guiding clients through complex investment landscapes, and...

  • Relationship Director- Fintech

    6 maanden geleden

    Amsterdam, Nederland Barclays Voltijd

    **Barclays Overview** Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service...

  • Client Solutions Director

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ServiceNow Voltijd

    Job Title: Client Solutions DirectorAn exciting opportunity has arisen for a seasoned professional to join our team as a Client Solutions Director.Job Summary:We are seeking an experienced client management professional to lead our efforts in the Financial Services and Banking industry in the Netherlands. The ideal candidate will have a strong background in...

  • Client Director

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Arista Networks Voltijd

    Job DescriptionWho You'll Work WithArista Networks is seeking a seasoned Client Director to join our Sales organization. As a key member of our team, you will be the face of Arista to our customers, aligning our technical resources to achieve their business outcomes.What You'll DoYou will be responsible for implementing a sales strategy to pursue large deals...

  • Corporate Relationship Director

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Ebury Voltijd

    Ebury, a pioneering FinTech firm, is recognized as one of the top European Fintechs to work for by AltFi. Our product suite includes FX risk management, trade finance, currency accounts, international payments, and API integration.We are seeking an accomplished Corporate Relationship Director for our Amsterdam office. The ideal candidate will possess...

  • Client Relationship Manager

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland 11192 Citibank Europe plc Netherlands Voltijd

    Job SummaryCiti is seeking a skilled Client Relationship Manager to join our team in Netherlands. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesDevelop and execute strategic plans to grow...

  • Senior Client Director

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Bulletproof Voltijd

    About UsBulletproof is a global design agency with a strong presence in the FMCG industry. We pride ourselves on being 100% independent and having a collaborative spirit that drives our creative work.The RoleWe are seeking a Client Director to join our team in Amsterdam. As a key member of our client services team, you will be responsible for overseeing the...

  • Client Relationship Manager

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Corecruitment Voltijd

    Job Title: Client Relationship ManagerLocation: AmstelveenSalary: €4,500 gross per monthCorecruitment, a contract catering company, seeks a Client Relationship Manager to shape the client experience at a high-demand location. You will play a critical role in managing and nurturing client relationships, ensuring consistent delivery of outstanding service...

  • Client Director

    2 maanden geleden

    Amsterdam, Nederland Bulletproof Voltijd

    Our Amsterdam studio is searching for a strong Client Director with solid experience managing strategic FMCG brand and packaging accounts. ...are you truly strategic and business savvy? ...have you worked at some of the best design agencies in the world? ...do you have outstanding FMCG Client Director experience working with global brands? If this sounds...

  • Client Delivery Director

    3 weken geleden

    Amsterdam, Nederland Mindshare Voltijd

    The role As a Client Delivery Director, it’s your responsibility to create an optimal client process, delivering promised, desired or expected results, and empowering the team to become self-directed. This is all aimed at increasing customer satisfaction, commercially growing and the client unlocking value for our clients. Focused on the day-to-day needs...

  • Director, Relationship Management, Institutional Solutions

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Ameriprise Financial Voltijd

    About the RoleThis is an exciting opportunity to join our team as a Director, Relationship Management, Institutional Solutions. In this role, you will be responsible for retaining existing Netherlands (NL) Institutional clients through proactive maintenance and development of relationships with both clients and their consultants.Key...

  • Client Relationship Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland 11192 Citibank Europe plc Netherlands Voltijd

    The Client Executive role at 11192 Citibank Europe plc Netherlands is a key position that requires a deep understanding of client needs and a strong ability to build lasting relationships.Key Responsibilities:Relationship ManagementDevelop and maintain strong, trusted relationships with clients, acting as a trusted advisor and advocate within the...

  • Director of Fund Services Client Management

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland IQ-EQ Voltijd

    Job Description:The Director of Fund Services Client Management will oversee the smooth operation of client relationships, ensuring timely delivery of services and maintaining exceptional quality standards. They will be responsible for the management and training of staff in their teams, promoting a positive work culture and empowering team members to...

  • Digital Director

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Ogury Voltijd

    Job Description:The Opportunity:Ogury is seeking a highly skilled Digital Director to lead and expand our presence in Amsterdam. As a key member of our team, you will utilize our mobile and evolving solutions to build and maintain client relationships, driving both retention and new business opportunities.Your responsibilities will include identifying and...

  • Client Service Director Fund Services

    4 weken geleden

    Amsterdam, Nederland IQ-EQ Voltijd

    Job DescriptionClient Service Directors are our most senior people within the Operations Department who are the guardians of the work we do for our clients and are responsible for the business implementation overall performance management of their team, in line with the applicable Service Level Agreements. Together with the Client Relationship Directors,...

  • Senior Client Relationship Manager

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Northern Trust Corporation Voltijd

    Job SummaryNorthern Trust Corporation is seeking a skilled Senior Client Relationship Manager to join our team. As a key member of our client services group, you will be responsible for managing client relationships and delivering exceptional service to our clients.Key ResponsibilitiesManage client relationships and develop strategic plans to meet client...

  • Client Service Director Fund Services

    4 weken geleden

    Amsterdam, Nederland IQ-EQ Voltijd

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Client Service Directors are our most senior people within the Operations Department who are the guardians...

  • Account Director

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Wipro Voltijd

    Key ResponsibilitiesThe role of the Account Director is to develop and manage relationships with clients and alliance partners to drive profitable growth from farming activities. This involves developing client account strategies aligned to the overall vertical/practice strategy, interacting with client leadership, and reviewing industry trends to identify...

  • Client Relationship Manager

    5 maanden geleden

    Amsterdam, Nederland KORNFERRY Voltijd

    Requisition ID - 17039 - Country- Netherlands- Location type- Hybrid- State / Province- Amsterdam- City- Amsterdam- About us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We...