Journey Manager, Customer Experience
2 weken geleden
Position Overview
Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience.
The Journey Manager will be important to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with Autodesk design and product teams to govern, measure and manage the connected Journeys through a Journey Management platform.
Reporting to the Senior Manager of Customer Success Design, you will lead and maintain the framework that ensures teams are adopting and aligned with standards and ways of working. You will utilize customer feedback and operational measurements to identify areas of weakness and strength within the connected journeys. You will identify critical moments of truth for our customers and provide impactful insights to product and service owners across the organization.
You will jump into a priority area for the business on a visible team that creates and measures impact. You'll solve intriguing challenges in a dynamic, collaborative workplace full of smart, engaged people.
This position is remote but may require onsite workdays or business travel.
Responsibilities
Maintain and iterate Customer Journey Maps and Service Blueprints based on new insights, identification of gaps or updates in the Experience Collaborate with Experience Designers, Researchers and your team for the governance and maintenance of the portfolio of maps Gather journey analytics for established journeys to identify moments of truth and opportunities for experience improvements Work across teams to build and deliver a strategic roadmap of experience improvements Validate existing customer journeys using design thinking methods, define gaps and opportunities per each customer Experience/persona Be the expert and train users on best practices, procedures and functionalities in the Journey Management tool Partner with fellow designers to lead and promote design thinking principles and collaborate/iterate across departments to bring Journey Manage as a way of working to fruition Create graphics and presentations paying equal attention to layout and functional integrationMinimum Qualifications
5+ years in lifecycle management, Customer Experience Management, Business Process Analyst, Marketing Operations, Information Architecture (UX/UI) or equivalent experience Develop and systemize Customer Journey Maps and Service Blueprint portfolios Experience in translating data into actionable insights & solutions, through quantitative research, strategy and our performance analysisPreferred Qualifications
Experience using Journey Management Platforms like TheyDoA degree in the following:
Human-computer interaction Psychology Statistics or applied statistics Computer science Information systems DesignThe Ideal Candidate
You have a customer mindset – you can easily put yourself in the customer's shoes and represent their point of view back to other team members You have experience inferring insights from customer data – you are a system-thinker and can easily transform messiness into simplicity You have experience developing cross-company projects and programs – you are able to work with a variety of different team members to create agreement and common goals You crave creative challenges – you see problems as opportunities to solve. You are constantly pushing to understand the "why"#LI-CL2
Learn More
About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package. Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
-
Journey Manager, Customer Experience
1 week geleden
Zwolle, Overijssel, Nederland Autodesk VoltijdPosition Overview Autodesk is looking for a passionate, proactive Journey Manager in our quest to evolve our Experience Management Framework to improve the Customer Experience. The Journey Manager will be important to expanding Autodesk's portfolio of Customer Experience Journeys and Service Blueprints. You will work with Autodesk design and product...
-
Customer Experience Manager
4 weken geleden
Zwolle, Nederland MediaMarkt Voltijd**Wat ga je doen?**: - Je zet je elke dag in om de wens van de klant en de medewerker te overtreffen. - Je bent verantwoordelijk voor de NPS-score van de winkel; - Je analyseert de NPS-score en definieert actieplannen; - Leiden, motiveren en coachen van het team zodat zij de beste customer journey kunnen bieden aan onze klanten; - Je bent verantwoordelijk...
-
Customer Experience Manager
2 weken geleden
Zwolle, Overijssel, Nederland MediaMarkt Voltijd**Wat ga je doen?**:- Je zet je elke dag in om de wens van de klant en de medewerker te overtreffen.- Je bent verantwoordelijk voor de NPS-score van de winkel;- Je analyseert de NPS-score en definieert actieplannen;- Leiden, motiveren en coachen van het team zodat zij de beste customer journey kunnen bieden aan onze klanten;- Je bent verantwoordelijk voor de...
-
Customer Experience Manager
1 week geleden
Zwolle, Overijssel, Nederland MediaMarktSaturn Retail Group VoltijdWat ga je doen? Je zet je elke dag in om de wens van de klant en de medewerker te overtreffen. Je bent verantwoordelijk voor de NPS-score van de winkel; Je analyseert de NPS-score en definieert actieplannen; Leiden, motiveren en coachen van het team zodat zij de beste customer journey kunnen bieden aan onze klanten; Je bent verantwoordelijk voor de...
-
Customer Experience Manager
4 weken geleden
Zwolle, Nederland MediaMarktSaturn Retail Group VoltijdWat ga je doen? Je zet je elke dag in om de wens van de klant en de medewerker te overtreffen. Je bent verantwoordelijk voor de NPS-score van de winkel; Je analyseert de NPS-score en definieert actieplannen; Leiden, motiveren en coachen van het team zodat zij de beste customer journey kunnen bieden aan onze klanten; Je bent verantwoordelijk...
-
Customer Experience Manager
4 weken geleden
Zwolle, Nederland MediaMarktSaturn Retail Group VoltijdWat ga je doen? Je zet je elke dag in om de wens van de klant en de medewerker te overtreffen. Je bent verantwoordelijk voor de NPS-score van de winkel; Je analyseert de NPS-score en definieert actieplannen; Leiden, motiveren en coachen van het team zodat zij de beste customer journey kunnen bieden aan onze klanten; Je bent verantwoordelijk...
-
Customer Success Manager
1 maand geleden
Zwolle, Nederland Trellix VoltijdRole Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the...
-
Customer Success Manager
4 weken geleden
Zwolle, Nederland Trellix VoltijdRole Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption and implementation of Trellix Solutions, leading to successful customer renewals. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the...
-
Key Account Manager, Customer Service
1 maand geleden
Zwolle, Nederland Brambles VoltijdDescription WHO WE ARE WE at CHEP ? We see it as our mission to create more efficient and sustainable supply chains in collaboration with our customers. That is why we do not sell our blue pallets, but rent them out in a circular sharing model, also known as pallet pooling. Thanks to the pooling system, we connect people with essential foodstuffs and...
-
Key Account Manager, Customer Service
4 weken geleden
Zwolle, Nederland Brambles VoltijdDescription WHO WE ARE WE at CHEP ? We see it as our mission to create more efficient and sustainable supply chains in collaboration with our customers. That is why we do not sell our blue pallets, but rent them out in a circular sharing model, also known as pallet pooling. Thanks to the pooling system, we connect people with essential foodstuffs and...
-
Key Account Manager, Customer Service
1 maand geleden
Zwolle, Nederland Brambles VoltijdCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Key Account Manager, Customer Service
4 weken geleden
Zwolle, Nederland Brambles VoltijdCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Emea Sales Compensation Manager
3 dagen geleden
Zwolle, Nederland Pax8 VoltijdJoin Pax8 on our exciting journey to disrupt the tech industry! We're looking for a relationship-focused **Sales Compensation Manager** **M/F/d **to join our Revenue Operations team. Your experience and knowledge of unpicking compensation structures using data analysis will set you in good stead as you take the reins in creating and delivering of a scheme...
-
Product Manager
1 week geleden
Zwolle, Overijssel, Nederland IC Resources VoltijdProduct Manager – Semiconductors - EMEA An exciting opportunity for an experienced Product Manager with semiconductor experience to join a small but growing startup. This fabless chip design company has an ambitious future and developing products for security in electronics. Suitable candidates will have previous product management experience and be...
-
Product Manager
3 maanden geleden
Zwolle, Nederland IC Resources VoltijdProduct Manager – Semiconductors - EMEA An exciting opportunity for an experienced Product Manager with semiconductor experience to join a small but growing startup. This fabless chip design company has an ambitious future and developing products for security in electronics. Suitable candidates will have previous product management experience and be...
-
Partner Development Manager
1 week geleden
Zwolle, Overijssel, Nederland Autodesk VoltijdPosition OverviewAs an Architecture, Engineering, Construction (AEC) Industry-focused Partner Development Manager, you will cultivate strategic partnerships within specific industry markets and with our Partners to boost business growth and market presence. Collaborating with Partner Managers, teams, and channel partners to create industry-focused...
-
Sales Manager/Director
1 week geleden
Zwolle, Overijssel, Nederland IC Resources VoltijdEMEA Sales Manager/Director - Wireless Connectivity - EMEA A leading IC Design company producing highly integrated wireless products and mixed-signal SoC's for IoT applications and consumer devices, is looking to hire a Sales Manager who can accelerate their growth across EMEA. This is a new position reporting the VP of Sales, and will include a mix of...
-
Customer Relations Specialist
1 week geleden
Zwolle, Overijssel, Nederland beBee Professionals VoltijdBeBee Professionals is looking for a Customer Relations Specialist to join our team in Zwolle.The successful candidate will be responsible for providing excellent customer service and support to our clients. The ideal candidate should have excellent communication and interpersonal skills, as well as a strong customer service orientation.The successful...
-
Project Manager
2 weken geleden
Zwolle, Overijssel, Nederland ENGIE VoltijdTractebel, part of ENGIE group has more than 150 years of experience and is one of the world's largest engineering consultancy companies. With more than 60 years of nuclear experience, our high-level engineering and consulting services offer added-value across the full lifecycle of nuclear installations, from design to decommissioning. For TRACTEBEL...
-
Reisassistent Zwolle
1 week geleden
Zwolle, Overijssel, Nederland Djopzz VoltijdJoin our Team as a Transport Advisor at EBSAre you passionate about public transportation? Do you want to play a key role in enhancing the travel experience? EBS, a leading travel organization in Zwolle, is seeking a dedicated and customer-centric Transport Advisor for the Zwolle location.What You'll Be DoingProviding high-quality assistance to...
