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Dutch Back Office Customer Support Agent in Malta

3 maanden geleden


Rotterdam, Nederland Cross Border Talents Voltijd

Are you eager to help create a safer online environment by preventing scams, fraud, and inappropriate content? We are offering an exciting opportunity for Dutch or Flemish-speaking individuals to join our team as Full-Time Customer Support & Content Moderators in the beautiful island of Malta.

Role Overview:

In this role, you will split your time between assisting customers and moderating online content:

Customer Support (70%):

  • Provide prompt and professional responses to customer inquiries via email and live chat, ensuring that all issues are resolved efficiently.
  • Deliver accurate and comprehensive information to customers, contributing to the achievement of support goals.

Content Moderation (30%):

  • Monitor and evaluate user-generated content on various platforms to ensure it meets company guidelines and complies with legal standards.
  • Help create a secure digital environment by addressing and reporting inappropriate content.

Key Responsibilities:

  • Stay informed about and adhere to client policies, guidelines, and best practices.
  • Identify and suggest improvements in workflows, tools, and processes.
  • Work closely with internal teams and external clients to ensure seamless operations.
  • Participate in ongoing training to ensure adherence to the latest content moderation standards.
Requirements:
  • Language Skills: Native Dutch or Flemish speaker with a good command of English (B2 level).
  • Technical Proficiency: Familiarity with Microsoft Office programs, including Excel and Word.
  • Experience: No prior experience is required; however, a strong desire to learn and attention to detail are essential.
  • Personal Qualities: Ability to make quick, sound decisions, with a proactive and adaptable approach to new challenges.
Work Schedule:
  • Shifts: Rotational shifts with working hours from 7:00 AM to midnight, five days per week.
  • Contract: Permanent, full-time position.
  • Training: Comprehensive two-week training, which requires on-site attendance.
Benefits:
  • Healthcare: Access to health insurance after six months of employment.
  • Career Growth: Multiple opportunities for career advancement within the company.
  • Relocation Support: Assistance with travel costs and temporary accommodation upon arrival in Malta.
Why Join Us?

Our company is a global leader in content moderation, dedicated to ensuring safer digital interactions across a variety of platforms. We foster a vibrant, multicultural workplace where your contributions will have a direct impact on online safety. If you are passionate about making a difference, we’d love to have you on our team.

Ready to take the next step? Apply today and help us keep the digital world safe.