Customer Service Representative
2 maanden geleden
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today
What you will be doing
#INDWC
#Ll-Hybrid
Job Summary -
Customer Service Representative - Pharmaceutical Logistics
We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands.
Address: :
We offer an exciting and dynamic place to work with lots of room to work independently and a collaborative environment with a great culture. We guarantee you an intense period of training in the first few months, and a steady increase in knowledge through a variety of internal training. We offer an international working environment with short decision paths, flat hierarchies and eye-level communication between all company employees.
World Courier's Customer Service Representatives are responsible for the end to end logistical coordination of complex, urgent and potentially life saving shipments every day. This position represents a fantastic development opportunity for an experienced logistics professional with strong customer service skills, motivated by solving problems and delivering exceptional service.
Responsibilities
Communication and contact with customers and prospects.
Develop customer relationships.
Plan and execute shipment orders.
Prepare and submit written quotes to customers.
Provide customer specific reporting.
Be a key player in booking and cutting waybill.
Receive and reply to enquiries via email, phones and throughout our internal IT system.
Monitor and track ongoing shipments, react to any deviations.
Communicate temperature results asap after delivery, check and note any deviations.
Work with regulations (ADR/DGR/IATA) as well as with local laws and guidelines.
Build and maintain relationships with other World Courier offices, clients, agents, airlines, handling agents and suppliers.
Interest of developing more managerial skills to become a team lead according to timelines and performance.
What your background should look like
Minimum Skills, Knowledge and Ability Requirements:
Ability to communicate effectively both orally and in writing.
Strong interpersonal skills, team player and quick learner.
Strong organizational skills; attention to detail.
Ability to resolve issues quickly and efficiently.
Ability to represent a positive and professional image.
Ability to learn fast in new platforms or systems.
Ability to work independently and self-organized.
Desired attributes :
Native or fluent in English and Dutch is optional.
Experience as Customer Service in a business to business industry required, experience in logistics or freight forwarding preferred.
Graduate in fields such us International Trade, Logistics or similar preferred.
Previous experience in the pharmaceutical industry, or working with pharmaceutical shipments preferred.
Strong knowledge of Microsoft Office.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• College education and /or industry experience preferred.
• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience.
REPORTS DIRECTLY TO:
International Customer Service Manager and Supervisors
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong customer service skills Strong interpersonal skills, positive attitude & self-motivated Good decision making skills Good analytical skills Ability to communicate effectively both orally and in writing Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with World Courier services and operations Strong organizational skills; attention to detail Basic knowledge of Microsoft Word, Excel and inventory management system Strong typing/data entry skills
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What Cencora offers
All team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.
Schedule
Full time
Affiliated Companies
Affiliated Companies: World Courier Holland B.V.-
Customer Service Representative
2 weken geleden
Hoofddorp, Noord-Holland, Nederland Speedlink VoltijdCustomer Service RepresentativeSpeedlink is seeking a skilled Customer Service Representative to join their Special Services team. The ideal candidate will be responsible for processing information into relevant systems, ensuring timely and accurate invoicing, and providing exceptional customer service.Key Responsibilities:Process shipment data in relevant...
-
Customer Service Representative
6 dagen geleden
Hoofddorp, Noord-Holland, Nederland Speedlink VoltijdCustomer Service RepresentativeAt Speedlink, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for managing logistical flows and providing exceptional customer service.Key Responsibilities:Provide customers with information regarding rates and services.Making...
-
Customer Service Representative
2 weken geleden
Hoofddorp, Noord-Holland, Nederland Speedlink VoltijdCustomer Service RepresentativeAt Speedlink, we are seeking a highly skilled Customer Service Representative to join our dynamic team. As a key member of our Customer Service department, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty.Key Responsibilities:Respond to customer inquiries and...
-
Customer Service Representative
7 dagen geleden
Hoofddorp, Noord-Holland, Nederland Speedlink VoltijdCustomer Service RepresentativeAt Speedlink, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Customer Service department, you will be responsible for ensuring seamless logistical flows. Your primary focus will be on providing exceptional customer service, working closely with our customers, colleagues, and...
-
Customer Service Representative
2 maanden geleden
Hoofddorp, Nederland Cencora Voltijd**What you will be doing**: **#INDWC**: **#Ll-Hybrid**: ***: **Job Summary -**: **Customer Service Representative - Pharmaceutical Logistics**: ***: **We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands.**: ***: **Address:**:Diamantlaan 14, 2132 WV Hoofddorp, Netherlands**: ***: **We offer an exciting and...
-
Customer Service Representative
2 maanden geleden
Hoofddorp, Nederland Cencora Voltijd- What you will be doing - #INDWC Ll-Hybrid Job Summary - Customer Service Representative - Pharmaceutical Logistics We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands. Address: Diamantlaan 14, 2132 WV Hoofddorp, Netherlands We offer an exciting and dynamic place to work with lots of room to work...
-
Customer Service Representative
4 weken geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and logistical coordination for complex, urgent, and potentially life-saving shipments.ResponsibilitiesCommunicate effectively with...
-
Customer Service Representative
4 weken geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at World Courier Holland B.V. in The Netherlands. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and logistical coordination for complex, urgent, and potentially life-saving...
-
Customer Service Representative
3 weken geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and logistical coordination of complex shipments.ResponsibilitiesCommunicate effectively with customers and prospects via phone, email,...
-
Customer Service Representative
1 maand geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients in the pharmaceutical industry.ResponsibilitiesCommunicate effectively with customers and prospects via...
-
Customer Service Representative
5 maanden geleden
Hoofddorp, Nederland AAR Aircraft Component Services Voltijd**CUSTOMER SERVICE REPRESENTATIVE** **The Customer Services Team is growing rapidly** The Customer services team's responsibilities include daily contact with customers, making quotes, order handling, complaint handling and administrative work. Teaming up with colleagues, dealing with Sales, Procurement and Operations, reporting directly to Vadim...
-
Customer Service Representative
4 weken geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.ResponsibilitiesCommunicate effectively with customers and...
-
Customer Service Representative
1 week geleden
Hoofddorp, Noord-Holland, Nederland Cencora VoltijdJob SummaryWe are seeking a skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.Responsibilities Communicate and contact with customers and prospects...
-
Customer Service Representative
1 week geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.ResponsibilitiesCommunicate and contact with customers and...
-
Customer Service Representative
2 weken geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments.ResponsibilitiesDevelop and maintain strong relationships with customers and...
-
Customer Service Representative
1 maand geleden
Hoofddorp, Nederland Apics Flexjobs Voltijd**Wat ga je doen?**: Een toonaangevend bedrijf in de logistieke sector zoekt een Customer Service Operational Representative met Italiaanse taalvaardigheid voor hun vestiging in Hoofddorp. De ideale kandidaat is een positieve en nauwgezette teamspeler met een bewezen staat van dienst in het leveren van uitstekende service in een internationale commerciële...
-
Customer Service Representative
3 weken geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.ResponsibilitiesCommunicate effectively with customers and...
-
Customer Service Representative
6 dagen geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdAt World Courier Holland B.V., we are seeking a highly skilled Customer Service Representative to join our team in The Netherlands.We offer a dynamic and collaborative work environment with a great culture, where you will have the opportunity to work independently and as part of a team.As a Customer Service Representative, you will be responsible for the...
-
Customer Service Representative
4 weken geleden
Hoofddorp, Noord-Holland, Nederland World Courier Holland B.V. VoltijdJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team in The Netherlands. As a key member of our Customer Service team, you will be responsible for the end-to-end logistical coordination of complex, urgent, and potentially life-saving shipments every day.ResponsibilitiesCommunicate and contact with customers and...
-
Customer Service Representative
2 weken geleden
Hoofddorp, Noord-Holland, Nederland Speedlink VoltijdCustomer Service AgentWe are seeking a highly skilled and experienced Customer Service Agent to join our team at Speedlink. As a Customer Service Agent, you will be responsible for managing logistical flows and providing exceptional customer service to our international customers, colleagues, and suppliers.Key Responsibilities:Provide customers with accurate...
