Supervisor On-Site Support

1 maand geleden

Apeldoorn, Nederland Workcity Voltijd
Job Description





Supervisor On-Site Support

As Supervisor On-Site Support at our Client, you play a crucial role in the energy transition, where your leadership and strategic insight directly contribute to a stable digital workplace. You will have the opportunity to coach a driven team and stimulate innovation within a diverse company. In addition, you will work in an informal atmosphere with a major impact on millions of residents, supported by collaboration and advanced technologies such as ServiceNOW. This is a 40-hour position.


The energy transition is impossible without you as

On-Site Support Supervisor

In the role of Supervisor On-Site Support, you are responsible for the daily management and coaching of the On-Site Support team. You ensure efficient planning and scheduling, solve complex issues on location, and optimize service provision and customer satisfaction by developing and implementing new initiatives. In addition, you work closely with the product owner and other departments to improve IT policy and ensure a stable digital workplace. We create the energy grid of the future for everyone, with everyone. And as Supervisor On-Site Support, you contribute to this.


So you are busy with:

  • Managing and coaching the On-Site Support team, focused on professional growth and efficient;
  • Responsible for drawing up and managing the team's planning and scheduling;
  • Assessing and solving complex issues on location in both Dutch and English;
  • Continuously improving service provision and customer satisfaction by developing and implementing initiatives;
  • Independently performing system management and process coordination.

You make the network more complete

Together with a group of sustainable partners our client develops and manage the energy network for millions of residents of the Netherlands. And with the current energy transition that is hard work. They do this with the help of a large group of professionals. Thanks to these talents they have complete confidence in the energy future of the Netherlands. Together with you we make that possible.


A mindset in which only the best is good enough is only possible if you have enough energy. And the right work environment gives you that. The On-Site Support Team department consists of smart and committed specialists. The On-Site Support team consists of a diverse group of driven professionals who work hard every day to provide smooth and efficient IT support. You will work closely with, among others, the product owner, other IT departments and external partners to jointly provide excellent service. What makes our team special is the informal atmosphere in which we value innovation and collaboration. We work with the latest technologies and give each other space for professional development. Together we strive for the same mission: a stable and sustainable digital workplace for everyone.



Vereisten

You just make it more energetic

Digitizing the energy transition. You do that from your own strength and talent. And you do that with us. Do you contribute to that with your critical view on matters? Great Especially if you supplement this with:


  • Minimum HBO working and thinking level in ICT;
  • At least 5 years of experience in a similar role;
  • Excellent command of Dutch and English, both spoken and written;
  • Experience with Lean/Agile working methods and IT processes;
  • Knowledge of ServiceNOW or similar systems.

Voordelen

Just better arranged for you

If you join clients teams, you will receive the following based on a 40-hour working week:

  • Duration: 1760 hours or 52 weeks with Opentalent Payroll after takeover by the client.
  • Salary of €3412.20 to €4874.57 gross per month (scale 7) an annual individual choice budget (IKB) of 18% (full-time) or 12.8% (part-time) of your gross annual salary. This includes 8% holiday allowance. You can have this amount paid out, but you can also use it to buy extra days off, for example. You choose what suits you;
  • 24.5 days of vacation per year, to be supplemented with extra days that you purchase from your IKB;
  • an end-of-year bonus in December of 6% of your annual salary;
  • a pension build-up at ABP, especially for the government and education. Client will pay 70% of your pension premium;
  • a DI budget of €500 each year for your sustainable employability. Because being and remaining sustainably employable is essential for all of us. For example, choose arbo-proof work furniture, coaching sessions or sports. You decide where your budget goes.


Requirements
You just make it more energetic Digitizing the energy transition. You do that from your own strength and talent. And you do that with us. Do you contribute to that with your critical view on matters? Great Especially if you supplement this with: Minimum HBO working and thinking level in ICT; At least 5 years of experience in a similar role; Excellent command of Dutch and English, both spoken and written; Experience with Lean/Agile working methods and IT processes; Knowledge of ServiceNOW or similar systems.

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