Customer Service Support Coordinator

2 maanden geleden

Rotterdam, Nederland Hapag-Lloyd AG Voltijd
Customer Service Support Coordinator Customer Service Support Coordinator
  • Fulltime
  • Rotterdam, Nederland
  • Met werkervaring
  • 19-09-24 1736428

About Hapag-Lloyd
With a fleet of 287 modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

For the position of Coordinator Customer Service Support (Customs), we are looking for a colleague who gets energy from customer contact and can take our Customer Service department to the next level. The team consists of approximately 8 colleagues. Hapag-Lloyd's Rotterdam office is a key hub in the company's global network, strategically located near the Port of Rotterdam, one of the busiest and most important ports in the world. With a workforce 200 dedicated professionals, the Rotterdam office is known for its great atmosphere and diverse workforce, representing a wide range of cultures and backgrounds.

What your duties will include

  • You put the customer first and deliver the highest quality of service;
  • You handle customs activities, included but not limited to export / import manifests, in-bond handling
  • You are responsible for customs declarations;
  • You monitor customs rejections and acceptances;
  • You handle House Bill mismatches;
  • Follow standard processes and new requirements as communicated by management.

Your friends and family describe you as:

  • You are extremely customer-oriented and flexible;
  • You are communicatively very strong and focused on cooperation;
  • You exude self-confidence and dare to take responsibility;
  • You are a real team player;
  • You work accurately and have an analytical mind;
  • You are stress-resistant and can work well under time pressure.

What you bring to the table: 

  • You have at least MBO thinking and working level and at least 2 years' experience in a similar position or interest in shipping;
  • Trainings in the field related to the position is a plus;
  • You have an excellent command of the Dutch language and good command of the English language both verbally and in writing;
  • You can work very well with common IT systems and applications.

·   

Jessie Eulink Coordinator Human resources
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