Manager, Customer Service

4 maanden geleden

Rotterdam, Nederland Lindsay Voltijd

**Date issued**:
**Updated Version**:
Version__

**Job Title**:
Manager, Customer Service

**Reporting (Accountable) to**:
Director of Irrigation, Projects and Sales Operations EMEA&APAC

**Department**:
Sales

**Direct Reports**:
2xCustomer Service Coordinator

**Career Path**:
**Name of Job Holder**:
**SUMMARY AND PURPOSE**:
The Customer Service Manager is responsible and accountable for the International Customer Service team taking an active role in driving sales and services and ensuring complete customer satisfaction. The position will contribute to the company’s operational effectiveness and efficiency in terms of client/customer and dealer support. Operational support is delivered pertaining to client/customer/dealer/agent service, and support management (junior management level planning, organizing, control, leadership and operational decision-making) of the company.

**WORKPLACE VALUES**

The employee will be expected to operate in line with our workplace values which are:

- **Leadership**

We inspire others and demonstrate courage to make a difference.
- **
Integrity**

We are open, honest and transparent.
- **
Collaboration**

We create more together than as individuals.
- **
Accountability**

We set high standards and deliver against them.
- **
Respect for others**

We foster an inclusive culture that values each other’s views.

**KEY PERFORMANCE AREAS AND ASSOCIATED ACTIVITIES**:
As an employee of Lindsay, the employee’s responsibilities are, but not limited to:

- Operational day-to-day management of the approved customer service and support strategies and established tactical plans
- Management of allocated resources for timely delivery of quotations and order management on a daily basis
- Skill-building of the Team members to stay aligned with the market expectations on the deliverables. Ability to create new strategies and tools to achieve customer satisfaction, internally and externally.
- Systems Implementation & Optimization : Evaluate, select and implement tools and systems to support scalable data-driven customer engagement.In partnership with our Sales and Operations team, guide the configuration of these tools to optimize your team efficiency and customer in-sight gathering.
- Problem Solving & Adaptability: Navigate through challenging situations professionally and efficiently in a fast -paced, evolving multicultural environment for achieving Customer Satisfaction, internally and externally.
- Proper and effective communication strategy with customers, dealers and internal stake holders to execute on order fulfillment.
- Work cross functionally with Sales, Operations, Finance Teams within the various Business Units in EMEA& APAC region to deliver bi
- weekly S&OP reports
- Provides basic technical support to Dealers, customers and the customer service team, using the Lindsay Product Management software and tools in consultation with Application Engineering Team.
- Ensure that all relevant internal Policies and Protocols related to the Order Management are adhered to.
- Work closely with the Legal Team to ensure that sales related transactions adhere to the Regulations to which the Company is legally bound.
- Ensure a productive service environment, proper processes, and supporting documentation that meet the basic standards and quality requirements, ensuring the integrity of support services.
- Maintain the CRM platforms in consultation with the Sales and Project Teams.
- Motivate and train reporting employees, including regular performance appraisal and establish time related corrective actions.

**REQUIRED STANDARDS (JOB HOLDER AND HIS/HER DEPARTMENT) IN TERMS OF MEASUREMENT / KEY PERFORMANCE INDICATORS (KPI)**
- Successful implementation of the customer service and support strategy.
- A professional client/customer/dealer/agent service/support database is maintained.
- Exemplary service/support coordination within the broader Company (Lindsay Corporation).
- Meet agreed customer service delivery targets.
- Customer Service Operational support successfully delivered as contribution in targeted business and product growth has been achieved.

**MINIMUM REQUIREMENTS**:
**Competencies**:

- knowledge of mathematics, fundamentals of economics and accounting,
- Engineering knowledge.
- Able to monitor and assess performance as well as take corrective measures where required
- Able to lead a multicultural international Team
- Able to work collaboratively with a range of individuals and departments (from production staff to external vendors and suppliers)
- Ability to influence others to ensure that deadlines are met, and projects are completed.
- Strong customer service orientation
- Sound knowledge of Incoterms and various international payment methods.

**Skills (Technical, Behavioural and other)**:

- Excellent Communication and Presentation skills
- Expertise with research methods using data analytics software
- Solid computer skills, including MS Office, NAV system
- Familia

  • Customer Service Manager

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    Main Purpose:As a key member of the Impala Terminals team, you will be responsible for leading the service delivery process to achieve exceptional customer satisfaction. This involves efficient order processing, a proactive commercial and service proposition approach, and alignment with the terminal's business plan and commercial objectives.Key...

  • Customer Service Manager

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    Main Purpose:As a key member of the Impala Terminals team, you will be responsible for leading the service delivery process to achieve exceptional customer satisfaction. This involves efficient order processing, a proactive commercial and service proposition approach, and alignment with the terminal's business plan and commercial objectives.Key...

  • Customer Service Manager

    4 weken geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    Main Purpose:As a key member of the Impala Terminals team, you will be responsible for leading the service delivery process to achieve exceptional customer satisfaction. This involves efficient order processing, a proactive commercial and service proposition approach, and alignment with the terminal's business plan and commercial objectives.Key...

  • Customer Service Manager

    2 minuten geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    As a Customer Service Manager at Impala Terminals, you will play a key role in driving customer satisfaction and loyalty. Your primary responsibility will be to lead the service delivery process, ensuring efficient order processing and a proactive commercial and service proposition approach.Key responsibilities include: ensuring good working practices and...

  • Customer Service Manager

    1 maand geleden

    Rotterdam, Zuid-Holland, Nederland Adams Multilingual Recruitment Voltijd

    Job DescriptionWe are seeking an experienced Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring customer satisfaction, retention, and development through strategic initiatives.ResponsibilitiesDevelop and implement new services to enhance customer relationshipsCollaborate with operational...

  • Customer Service Manager

    2 dagen geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    Main Purpose:We are seeking a skilled and experienced professional to lead our service delivery process, ensuring customer satisfaction through efficient order processing and proactive commercial and service proposition approaches. This role will align with our terminal business plan, commercial objectives, and logistics, planning, and customs processes to...

  • Customer Service

    5 maanden geleden

    Rotterdam, Nederland Impala Terminals Voltijd

    Main Purpose: Leading the service delivery process to achieve the required level of customer satisfaction by efficient order processing and a pro-active commercial and service proposition approach. This aligned with the terminal business plan, commercial objectives, as well the logistics, planning and customs processes to contribute to the realisation...

  • Customer Service Odido

    2 maanden geleden

    Rotterdam, Nederland Change customer service BV Voltijd

    **Wil jij knallen als klantenservicemedewerker bij een supertoffe en snelgroeiende organisatie?** Voor Odido zijn wij op zoek naar enthousiaste collega’s die ons team in hartje Rotterdam willen versterken! Bij Change werk je in een gezellige en informele sfeer met een diverse groep collega’s. Wat jij krijgt? Een lekker uurloon van €14,90 en flexibele...

  • Customer Service

    5 maanden geleden

    Rotterdam, Nederland Puma Energy Voltijd

    Main Purpose: Leading the service delivery process to achieve the required level of customer satisfaction by efficient order processing and a pro-active commercial and service proposition approach. This aligned with the terminal business plan, commercial objectives, as well the logistics, planning and customs processes to contribute to the realisation of the...

  • Customer Service Coordinator

    3 weken geleden

    Rotterdam, Nederland Infinity Global, Inc. Voltijd

    *** The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations. **KEY RESPONSIBILITIES** - Process...

  • Manager Innovatie

    1 maand geleden

    Rotterdam, Nederland Change customer service BV Voltijd

    **Time for Change? Ben jij de nieuwe Manager Innovatie & Change die verandering stimuleert en zorgt voor succesvolle implementaties bij onze klanten? Kun jij de brug slaan tussen strategie en praktijk, met oog voor innovatie en resultaat? Wij geloven in vooruitgang door samenwerking, korte lijnen en verantwoordelijkheid. Be the change en kom voor 32-40 uur...

  • Customer Service Director

    1 maand geleden

    Rotterdam, Zuid-Holland, Nederland Adams Multilingual Recruitment Voltijd

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Adams Multilingual Recruitment. As a key member of our organization, you will be responsible for ensuring customer satisfaction, retention, and development through strategic initiatives.Key Responsibilities:Implement new services and manage customer...

  • Europe and Africa Customer Service Manager

    4 maanden geleden

    Rotterdam, Nederland Ocean Network Express Voltijd

    **Job Purpose** The Europe and Africa (EUA) Customer Service Manager act as coordinator at management level for European and African Customer Services from a central perspective offering data, process management development and support to front office Customer Service Heads. To act as focal point between other departments in Europe and Africa and Global...

  • Customer Service Manager

    1 week geleden

    Rotterdam, Zuid-Holland, Nederland Impala Terminals Voltijd

    Main Responsibilities:As a key member of the Impala Terminals team, you will be responsible for leading the service delivery process to achieve the required level of customer satisfaction. This involves efficient order processing and a pro-active commercial and service proposition approach, aligned with the terminal business plan and commercial...

  • Teamleider Klantenservice

    2 maanden geleden

    Rotterdam, Nederland Change customer service BV Voltijd

    **Change onze naam en wat we doen! Om de beste service te verlenen namens onze klant Odido B2C zoeken wij een enthousiaste en ervaren teamleider Customer Service. Jij maakt van de groep klantadviseurs een 'high performing' team, schakelt met de klant over de performance en werkt aan het steeds beter maken van de dienstverlening. Ga voor 32 - 40 uur aan de...

  • Teamleider Klantenservice

    5 maanden geleden

    Rotterdam, Nederland Change customer service BV Voltijd

    **Change onze naam en wat we doen! Om de beste service te verlenen namens onze klant DeltaFiber, die internet - en TV diensten levert, zoeken wij een enthousiaste en ervaren teamleider Customer Service. Jij maakt van de groep klantadviseurs een 'high performing' team, schakelt met de klant over de performance en gaat samen met het team met 'Change projecten'...

  • Customer Service Representative

    1 maand geleden

    Rotterdam, Nederland Wella Voltijd

    Customer Service Representative Function: Supply Chain Location: Rotterdam, NH, NL Work Arrangement: Hybrid CUSTOMER SERVICE REPRESENTATIVE Locatie: Weena Rotterdam Wella Company is een van 's werelds toonaangevende beautybedrijven, bestaande uit een familie van iconische merken zoals Wella Professionals, OPI, Nioxin en ghd. Met 6.000 medewerkers...

  • Customer Experience Manager

    6 maanden geleden

    Rotterdam, Nederland Blinds2go LTD Voltijd

    **Role Overview** **Job Title**: Customer Experience Manager **Department**: Customer Experience **Reports to**: Ecommerce Manager **Direct Reports**: Customer Experience Agent; Senior Customer Experience Agent As the Customer Experience Manager at Tuiss, you will lead our team in delivering best-in-class support and service to our customers. You will...

  • Customer Service Manager

    6 dagen geleden

    Botlek Rotterdam, Nederland Status Pro BV Voltijd

    Werk bij een internationale speler in de logistiekVoor een toonaangevend logistiek bedrijf in de Botlek, Rotterdam, zoeken wij een gedreven Customer Service Supervisor. Onze opdrachtgever is een wereldwijd opererende logistieke dienstverlener, bekend om zijn innovatieve aanpak en klantgerichte oplossingen.Als Customer Service Supervisor ben je het eerste...

  • Dutch Customer Service Manager

    1 maand geleden

    Rotterdam, Zuid-Holland, Nederland Adams Multilingual Recruitment Voltijd

    Job Title: Dutch Customer Service ExecutiveOur client, a global leader in freight and logistics, is seeking an experienced Customer Service Executive to join their team. As a key member of the operations team, you will be responsible for managing customer relationships, implementing new services, and overseeing the operations of the customer service...