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Customer Support

3 maanden geleden

Utrecht, Utrecht, Nederland Undutchables Voltijd
We're seeking an enthusiastic and driven professional with a passion for delivering exceptional customer service. Your excellent communication skills, patience, and ability to listen attentively make We're seeking an enthusiastic and driven professional with a passion for delivering exceptional customer service. Your excellent communication skills, patience, and ability to listen attentively make you a perfect fit for this role. Your familiarity with webcare and social media, coupled with a genuine interest in cycling, enhances your ability to provide personalized assistance and support.
Responsibilities:
  • Engage in personalized follow-ups with consumers who have participated in marketing initiatives, gauging their experiences and offering expert advice on bicycle selections.
  • Manage your own cases, varying from brief interactions to more in-depth resolutions, within a small, dynamic team of five colleagues.
  • Collaborate with the Team Leader to ensure effective communication and decision-making, balancing company objectives with customer needs.
Requirements:
  • Fluent in German (spoken and written) at a C2 level and English C1.
  • Proficient in Dutch (preferred) at a B2 level
  • Communicative, proactive, customer and solution-oriented, empathetic, and a team player
  • You are available for a minimum of 32, preferably 40 hours per week,
  • Minimum of an MBO degree
  • Previous experience in a customer-facing role with a commercial mindset
  • Proficiency in Word and Excel; experience with CRM Salesforce is advantageous
  • Strong competencies in communication, collaboration, and problem-solving
  • Own transportation required
The German language is a MUST, additionally a valid work visa is required, visa sponsorship is not possible.