Customer Operations Representative

7 dagen geleden

Breda, Nederland Saluda Medical Voltijd

The Customer Operations Representative facilitates the order processing and shipment of goods to satisfy customer orders submitted by internal and external customers.

**Responsibilities**:
**Customer Service**:

- You work closely with field, clinical and sales staff to ensure accurate order processing, shipping, and invoicing to meet customer expectations.
- You co-ordinate, monitor, and track all transfers of items and products between Saluda warehouse and customer and/or field staff locations.
- You co-ordinate and regularly monitor trunk stock levels for usage, short expiry stock and inventory cycle counts.
- You are responsible for ERP data set-up, e.g. Customer data, Pricelists.

**Logistics**:

- You process shipments out of the warehouse based on orders
- You make sure receipting, storing, and dispatching of stock and orders is accurate, following good documentation practices
- You ensure all dispatches and transfers are packaged safely, securely, and clearly marked for correct delivery in compliance with destination market requirements.
- You partipate in wall-to-wall stock takes and cycle counts.

**Supply Chain**:

- You work closely with Head Office supply chain to ensure smooth movement between Saluda locations and maintenance of appropriate stock levels.
- Where applicable you are responsible for customer stock tracking (what is on shelf at hospitals)

**General**:

- You assist in general office or facilities management.
- You look for and drive process improvement opportunities.

Essential Requirements:

- Experience with order processing and shipments.
- Experience with and commitment to working in a QA controlled environment.
- Excellent written and verbal communication skills in English and local market language.
- Required **Competencies**: Accurate, Teamwork, Initiative, Organized and Responsible.

Desirable Requirements:

- Experience in the medical device manufacturing industry.
- Experience with working in a QMS/GMP controlled environment.
- Written and verbal communication skills in multiple European languages.

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