Customer Service Agent
3 maanden geleden
**Your mission**:
Are you someone who thrives on solving technical challenges and enjoys being the go-to expert? At 3devo, we’re on a mission to help innovators unlock the full potential of 3D printing by turning ideas into reality. We’re looking for a hands-on, proactive Customer Service Agent & Partnership Communication Officer to join our team.
At 3devo, we’re all about fostering a collaborative, dynamic environment where innovation thrives. As part of our team, you’ll have the opportunity to make a real impact, working closely with partners and customers to ensure they get the most out of our machines. You can start your day by grabbing a fresh cup of coffee or tea in our cozy canteen and catch up with your colleagues before diving into your tasks. Every week, you’ll have the chance to join and later lead our partner training sessions, where we share insights and strengthen connections across our network. If you're excited about diving into technical details and helping others succeed, this is the role for you
**Your day-to-day responsibilities will include**:
- Respond promptly to customer and partner inquiries, become a go-to expert, tackling technical questions with confidence and delivering timely, accurate solutions
- Troubleshoot and resolve technical issues for both customers and partners, whether it’s a quick fix or a deeper dive into a problem, you’ll work hands-on to solve issues
- Document common issues and best practices to improve our internal knowledge base for even smoother support in the future
- Serve as the main point of contact for partners, providing clear communication and ensuring they are equipped with the necessary resources and training to support end users effectively
- Develop and deliver training materials, presentations, and guides to educate partners on product usage, and troubleshooting
- Assist with pre-sales inquiries, offering potential customers the right information to guide purchasing decisions, and providing administrative support such as managing inquiries and quotes
- We value input from customers and partners. You’ll gather insights and suggest enhancements to our support platform, making sure we’re always improving the user experience
**Your profile**:
- At least 2 years of experience in customer service, administrative or related role
- Excellent written and verbal communication skills in English
- Ability to understand and explain technical concepts in a clear and concise manner
- Experience in creating presentations and training materials
- Ability to manage multiple tasks, prioritize, and adapt in a fast-paced environment
- Experience with HubSpot or other CRM platforms
- Problem-solving ability and a hands-on mentality
**Please note that company does not provide visa sponsorship**
**Why us?**:
- Salary between €2400 and €3400, depending on experience
- A challenging role in an innovative and dynamic environment - perfect for someone looking to make a real impact in a rapidly growing industry
- Growth opportunities within the company, with plenty of chances to take on new responsibilities and expand your expertise
- Company laptop ensuring you have the tools you need to succeed
- 25 vacation days to recharge and unwind
- Office snacks and drinks
- Travel allowance and pension plan, because we care about your wellbeing both now and in the future
**About us**:
**Unlock your potential with 3devo**
3devo b.v., located in Utrecht, is a leading innovator in the development and production of cutting-edge solutions for plastic recycling and processing. Our passionate team works on sustainable technologies for various sectors, including medical, industrial, and educational markets. At 3devo, we foster an informal and open company culture where collaboration and innovation are key. We celebrate our successes together and regularly organize fun activities to strengthen team spirit.
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