Customer Journey Expert

3 maanden geleden

Amsterdam, Nederland ING Voltijd

**Think Forward** Our purpose is to empower people to stay a step ahead in life and in business. We are an industry recognized strong brand with positive recognition from customers in many countries, a strong financial position, omni-channel distribution strategy and international network. If you want to work at a place where we believe that you can make the difference by using machine learning to generate data driven products and solve the most pressing business challenges, please read on.

We are incredibly excited about **Analytics** and the great potential for progress and innovation. We believe that analytics is a key differentiator in bringing “anytime, anywhere, personalized” services to our customers. We wish to improve our operational processes and create new and innovative data driven products that go beyond traditional banking, such as the platform models. Achieving this vision will require us to build and expand on our analytics effort and organize ourselves around focused value buckets with strong coordination capabilities of data, technology, customer journey, UX, as well as external partnerships.

**About **FinCrime** Analytics Transaction M**onitoring team**

To be a compliant and safe bank is a non-negotiable precondition of everything we do. Therefore the purpose of the **financial crime analytics transaction monitoring team** is to define the strategy and drive the development, implementation and adoption of analytics capabilities in the financial crime transaction monitoring domain to make ING a safer and more compliant bank.

**Role Profile**

As part of the team, you will help creating innovative scalable data driven solutions in the space of Financial Crime Transaction Monitoring. You proactively work with teams to implement these solutions across the organization. You will work collaboratively with an extended group of stakeholders, including global and local KYC teams, but also Operations, Delivery, Data, Compliance, Legal and Corporate Audit. You will be responsible for leading our project portfolio, driving business development, translating business requests into data requirements (and vice versa), pushing forward change initiatives and bringing transformation in the area of **Financial Crime & **RegTech**. You will be the sparring partner to (senior) Management and stakeholders. You will work with a specialized team to deliver scalable data products, building out our team’s capability to a mature Tribe within ING. A background in anti-money laundering services or fraud is therefore a plus.

**About** you**
- ** Focus on protecting Customers and ING**
- You have a vision on how to detect and ultimately prevent Financial Crime using advanced Analytics models, in the transaction monitoring domain.
- ** Focus on Stakeholders**
- You support offering advanced analytics solutions by seamless integration into the value chain of our internal stakeholders and by connecting it with other internal and external capabilities
- You coordinate the contribution of supporting teams (such as data management, compliance, etc)
- You support the development, implementation and communication of the roadmap and strategy
- You define business requirements for the development of products and services in the FinCrime TM scope
- You have understanding of client needs, digitization and API’s, bridging IT and business
- ** Focus on Delivery**
- You support the Product Lead and Tribe Lead in the responsibility to manage the overall P&L for the Financial Crime & RegTech tribe by integrating this in your daily work and priority setting
- You manage and prioritize the backlog at the level of epics, in line with ING’s Agile way of working
- You work with Risk, Compliance, Model Risk Management and Legal stakeholders, to make sure our products and services comply with regulation and policies
- ** Focus on Leadership**
- You have analytical skills and take decisions based on data and facts
- You can explain complex analytical solutions in an understandable way to senior stakeholders (birds-eye view)
- You are a pro-active thinker
- You are creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment

**Proven **track record** and technical skills**:

- Master degree
- Excellent level of English
- Agile/Scrum experience
- Experience in product management is a plus
- Experience/affinity with anti-money laundering services or fraud is a plus

**Rewards and Benefits**

The benefits of working with us at ING include:

- 24-27 vacation days depending on contract.
- Pension scheme.
- 13th month salary.
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment.
- Hybrid working to blend home working for focus and office working for collaboration and co-creation.
- Personal growth and challenging work with endless possibilities.
- An informal working environment with innovative colleagues.

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