Customer Success Expert
6 maanden geleden
HN45624
TYPE: Full-time role, initially 1 year contract (potential to become permanent)
SALARY: Up to €60K includes holiday allowance and bonus
START: ASAP
LOCATION: Amsterdam, The Netherlands (1 day at Schiphol airport, 1 day at their office in Amsterdam, hybrid working is available)
Customer Success Expert RESPONSIBILITY:
- Support setting up the service at the new facilities; Provide guidance and training to clients’ operators to make sure the service has been operating effectively and provided to end-users properly
- Conduct onsite troubleshooting and initial analysis, and working with various teams internally to resolve issues efficiently
- Diagnose and conduct any repair work if needed following the procedures, and conduct any inspections when required
- Develop or improve manuals or standard operation procedures where needed and share knowledge internally
- Gather insights and identify the area of improvements or enhancement for better service experience provided to both end-users as well as to the clients
Customer Success Expert EXPERIENCES AND SKILLS:
- +3 years of relevant work experience, preferably working in a B2B Customer Success role
- Business level of fluency in both Dutch (C1 level) and English
- Effective communication skills with both internal and external stakeholders, including the capability to articulate technical concepts clearly and understandably for the client
- Strong problem-solving skills and attention to detail
- Proven ability to troubleshoot and resolve technical issues effectively
- Ability to discern potential issues from customer descriptions and to proactively work on and drive the collaborative process of problem solving
- Interest in Autonomous Mobility Service; both hardware and software wise. Experience or knowledge of Linux or IoT modules is a plus
- Available to be at Schiphol airport as much as needed, while occasionally traveling to other parts of Europe
**All applicants must have the right to work in the Netherlands as the Company is not able to offer visa support.
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