Customer Success Manager
4 weken geleden
**Why project44?**
At project44, we're on a mission to make supply chains work. With Movement, our High-Velocity Supply Chain Platform, project44 optimizes the movement of products globally, delivering unparalleled resiliency, sustainability, and value for our customers. We operate the world's most trusted end-to-end visibility platform, tracking over 1 billion shipments annually for over 1,300 leading brands across manufacturing, automotive, retail, life sciences, food & beverage, and oil, chemical & gas industries. Recently named to Fast Company's Most Innovative Company's List, project44 is headquartered in Chicago with a diverse team spanning 19 global offices and growing.
If you're eager to be part of a winning team that works together to solve some of the most challenging supply chain issues, let's talk.
**_ Customer Success Manager_**
- The Customer Success Manager will act as the primary liaison between project44 and a designated portfolio of accounts. Your primary mission is to ensure customers derive maximum value from project44's products while providing exceptional service to our customers._
**_ Key Responsibilities_**
- _Collaborate with customers to develop strategies (Account Plans) that maximize product value and align with their business goals._
- _Gather and summarize product feedback from customer interactions, advocating for their needs with internal product and development teams._
- _Build strong relationships with customers, educating them on new products and features to optimize usage and enhance perceived value._
- _Serve as the main point of contact for customers and act as their internal advocate, prioritizing product requests to align with business objectives._
- _Monitor customer health metrics, identify risks, and create account plans by coordinating with customer support, product development, engineering, and other departments to achieve customer goals._
- _Lead Executive Business Reviews to highlight value, ensure ROI, and align with customers' strategic objectives._
- _Proactively manage multiple accounts to ensure success in service renewals, product adoption, business growth, and overall customer satisfaction._
- _Identify opportunities for upselling and cross-selling in partnership with the sales team._
- _Stay informed about logistics industry trends, including EDI and blockchain technologies._
**_Qualifications and Preferred Skills_**
- _Experience with a fast-growing technology company is strongly preferred._
- _Familiarity with SaaS or platform-based products is strongly preferred._
- _Knowledge of supply chain operations is preferred._
- _A minimum of 5 years of experience working with enterprise customers in roles such as Customer Success, Account Management, Sales Engineering, or Consulting._
- _Proven ability to present confidently to executive leadership and large audiences._
- _Strategic mindset with the willingness to take a hands-on approach to achieve objectives._
- _Skilled at cross-departmental collaboration to drive customer success._
- _Highly organized and deadline-driven, with a strong sense of urgency._
- _Exceptional customer focus and commitment to customer satisfaction._
- _Excellent verbal and written communication skills in English._
- _Willingness to travel to key customer meetings and events._
**In-office Commitment**: This position requires a commitment to contribute to our collaborative culture by working in-office **3-days weekly** in Amsterdam, Netherlands office.
Diversity & Inclusion:
At project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We're focused on creating a company where all team members can bring their authentic selves to work every day.
We're building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.
-
Customer Success Manager
2 weken geleden
Amsterdam-Zuidoost, Nederland Change customer service BV VoltijdBen jij ondernemend, commercieel ingesteld en krijg je energie van het helpen van autobedrijven met hun verkoopstrategieën? Wil je werken voor het grootste handelsplatform van de Benelux? Dan is dit jouw kans! Voor onze klant **Marktplaats Automotive** zoeken we bij **Change** een **Customer Success Manager**. In deze rol help jij autobedrijven om hun...
-
Customer Success Manager
4 weken geleden
Amsterdam, Nederland Dexter Energy VoltijdWe are Dexter Energy! We are an **Amsterdam-based scale-up** that’s building **AI-based forecasting and optimization products** to help renewable energy companies become** more predictable and profitable**, helping push fossil fuels out of the market, and speeding up the energy transition. Our mission is to enable a sustainable and affordable power system...
-
Customer Success Manager
2 weken geleden
Amsterdam-Zuidoost, Nederland Change customer service BV Voltijd**Ben jij **ondernemend,** **commercieel** ingesteld en krijg je energie van het helpen van bedrijven hun **doelen te bereiken**? Wil je werken voor het grootste handelsplatform van de Benelux? Bij Change zoeken we voor onze klant Marktplaats Automotive een **Customer Success Manager** die autobedrijven adviseert over de advertentie - en verkoopstrategieën...
-
Customer Success Manager
4 weken geleden
Amsterdam Centrum, Nederland CleverTap Voltijd**About the Role**: As a Customer Success Manager you will be responsible for providing complete support to the customers for CleverTap on value realization, account management, and product adoption. You understand the customers needs and are able to build value driven relationships to retain and grow accounts for CleverTap. **What will you do**: - Drive...
-
Customer Success Manager
4 weken geleden
Amsterdam, Nederland Mollie Voltijd**The Opportunity** The mission of our Customer Success Management team is to facilitate our customer's success through proactive support and oversight. We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product. We act as their trusted advisor and are committed to their success,...
-
Customer Success Manager
3 weken geleden
Amsterdam, Nederland Verizon Voltijd**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...
-
Manager, Customer Success
4 weken geleden
Amsterdam, Nederland Palo Alto Networks VoltijdOur Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re...
-
Customer Success Manager
4 weken geleden
Amsterdam-Zuidoost, Nederland Independent Recruiters Voltijd**Customer Success Manager - Hospitality**: Customer Success Manager gezocht voor een payroll bedrijf met een absoluut track record in de gastvrijheidsbranche. Ben jij echte horeca fanaat en ben jij goed in zakelijke relaties onderhouden? Dan is dit de baan voor jou! Als Customer Success Manager ben jij de brug tussen ons bedrijf en onze klanten. Het...
-
Customer Success Manager
4 weken geleden
Amsterdam, Nederland Aareon Nederland VoltijdNa een goed weekend begin je de dag met een heerlijke kop bonenkoffie. Vervolgens start je samen met je team op in de dagelijkse stand-up. Na de stand-up, waarin je de belangrijkste doelen voor die dag bespreekt, ben je klaar om aan de slag te gaan. Als Customer Success Manager draait jouw dag om veel meer dan alleen vragen beantwoorden. Je begeleidt klanten...
-
Customer Success Manager
4 dagen geleden
Amsterdam, Nederland inriver Voltijd**Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated, and skilled people?** Inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our...
-
Customer Success Manager
4 dagen geleden
Amsterdam Zuid, Nederland inriver Voltijd**Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated, and skilled people?** Inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our...
-
Customer Success Manager
1 week geleden
Amsterdam, Nederland YoungCapital Werk op afstand Freelance VoltijdDo you enjoy taking care of the relationship with customers? Then read this vacancy become a German full-time Customer Success Manager in Amsterdam. What are you going to do:Accenture is a global leader in consulting and technology, helping businesses innovate and thrive. With a focus on cutting-edg...
-
Customer Success Manager
4 weken geleden
Amsterdam Centrum, Nederland Copernica VoltijdCopernica is op zoek naar een customer success manager die verantwoordelijk is voor het onboarden en behouden van klanten. We zoeken hiervoor zowel beginnende als ervaren collega's die graag in zichzelf investeren. **Wat doet een customer succes manager bij Copernica?**: Als customer success manager ben je verantwoordelijk voor de onboarding van nieuwe...
-
Customer Success Manager
3 dagen geleden
Amsterdam, Nederland Inhousify Voltijd**Over onze klant** Voor een groeiende, internationale startup, actief op de agrarische markt, zijn wij momenteel op zoek naar een Sales Representative in Amsterdam voor 32 of 40 uur (met hybride werkmogelijkheden). **Over de functie** Wij zijn op zoek naar een gedreven en enthousiaste Customer Success Manager Je bent ervoor verantwoordelijk dat klanten hun...
-
Customer Success Manager
1 week geleden
Amsterdam Zuid, Nederland Zoom Voltijd**Customer Success Manager (German Speaking)** **What you can expect** As a Customer Success Manager, your purpose is to build relationships with clients, ensuring their satisfaction and success. You'll provide guidance, support, and strategic advice to help them maximize the value of our products and services. Your proactive approach will drive retention...
-
Customer Success Manager
7 dagen geleden
Amsterdam Centrum, Nederland Copernica VoltijdCopernica is op zoek naar een customer success manager die verantwoordelijk is voor het onboarden en behouden van klanten. We zoeken hiervoor zowel beginnende als ervaren collega's die graag in zichzelf investeren._ **Wat doet een customer succes manager bij Copernica?**: Als customer success manager ben je verantwoordelijk voor de onboarding van nieuwe...
-
Customer Success Manager
2 weken geleden
Amsterdam Centrum, Nederland Copernica VoltijdCopernica is op zoek naar een customer success manager die verantwoordelijk is voor het onboarden en behouden van klanten. We zoeken hiervoor zowel beginnende als ervaren collega's die graag in zichzelf investeren._ **Wat doet een customer succes manager bij Copernica?**: Als customer success manager ben je verantwoordelijk voor de onboarding en het behoud...
-
Customer Success Manager
5 dagen geleden
Amsterdam Centrum, Nederland Copernica Voltijd_Copernica is op zoek naar een customer success manager die verantwoordelijk is voor het onboarden en behouden van klanten. We zoeken hiervoor zowel beginnende als ervaren collega's die graag in zichzelf investeren._ **Wat doet een customer succes manager bij Copernica?**: Als customer success manager ben je verantwoordelijk voor de onboarding en het behoud...
-
Customer Success Manager
4 weken geleden
Amsterdam, Nederland Studytube Voltijd**Wil jij het makkelijker maken voor bedrijven om hun medewerkers te helpen leren? Als **Customer Success Manager** maak jij met jouw advies en kennis Employee Development toegankelijk.** **Wat je gaat doen** Als medior Customer Success Manager (of CSM) maak je impact binnen Studytube en bij jouw klanten. Je klantportfolio bestaat voornamelijk uit...
-
Customer Success Manager
2 weken geleden
Amsterdam, Nederland Aareon AG VoltijdAareon ist der führende Anbieter von SaaS-Lösungen für die europäische Immobilienwirtschaft. Mit unserer Software digitalisieren und vernetzen wir die Branche und unterstützen unsere Kundinnen und Kunden dabei, Prozesse zu optimieren und nachhaltiger zu handeln. Unsere Lösungen adressieren die großen Herausforderungen unserer Zeit: Klimawandel,...