Common Services Assistant

4 weken geleden

Den Haag, Nederland Embassy of Canada to the Netherlands l'Ambassade du Canada aux Pays-Bas Voltijd

**Selection Process Nº**:194020-6

**Salary**:€47 658 per annum (full-time basis - salary pro-rata) excluding vacation allowance

**Contract Type**:Fixed term, part-time (Job Share - 50% - 18.75 hours per week)

**Job Function**:Administrative

**Classification**:LE-A2

**Location**:Embassy of Canada in The Hague, Netherlands

**Number of Vacancies**:1

**About the Embassy of Canada to the Netherlands**

Located in The Hague, the Embassy of Canada to the Netherlands plays a crucial diplomatic role in advancing Canadian interests in the Netherlands and at Hague-based international organizations while fostering strong bilateral relations, facilitating trade and investment opportunities, providing consular services, and promoting cooperation across various fields.

**Summary of Duties**

Under the general supervision of the Counsellor (Management) and Consul and supervision of the Consular Officer this position may include but not limited to:

- Provide services on behalf of all programs of the Embassy, which include operating the switchboard, welcoming visitors, providing general information, responding to a wide range of enquiries and controlling physical access to the mission.
- Provide mail services to the mission including receiving, sorting, screening and recording incoming and outgoing mail and preparing monthly statistics.
- Provide support to the Consular Section in the absence of dedicated program staff or during periods of high demand as Consular Assistant Backup.
- Provide administrative and logístical support to all programs on various thematic such as security, emergency preparedness, events, transportation, etc.
- Liaise as needed and required with local service providers.

**Area of Selection**:
Please note that the Embassy of Canada to the Netherlands does not sponsor work authorizations directly or indirectly.

**ESSENTIAL QUALIFICATIONS**

*Language will be assessed further during the process.

**Education**:

- MBO-4 or HAVO or high school diploma or higher from a recognized post-secondary education institution.

**Language**:

- Fluency in English (reading, writing, comprehension, and speaking)
- Fluency in Dutch (reading, writing, comprehension, and speaking)
- Basic knowledge of French (comprehension and speaking)

**Experience**:

- Working experience* as a receptionist or as an administrative assistant providing services to external and/or internal clients in person, by telephone and electronically
- Experience working in a team providing client service.
- Experience means at least two (2) years of work experience within the past ten (10) years with a minimum of one (1) year of continuous experience in the same position_

**RATED REQUIREMENTS**

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

**Knowledge**:

- Knowledge of general office principles such as: preparing correspondence for external or internal clients, monitoring general mailbox and courier services, monitoring an online booking system, and/or calendar and/or agenda, maintaining an effective filing system.
- General knowledge of Canada and the Netherlands

**Competencies/Abilities**:

- Adaptability and flexibility
- Attention to details
- Autonomy and initiative
- Client focus
- Effective interactive communication - oral and written
- Interpersonal skills, tact and discretion
- Professional integrity, values and ethics
- Team-work and co-operation
- Ability to prioritize and meet deadlines

**Asset Qualifications**:

- Experience working on Passport, citizenship, immigration or consular matters
- Experience working at an Embassy or International Organization
- Experience working with the Government of Canada
- Fluency in French (reading, writing, comprehension, and speaking)

**Organizational Needs**:
**Operational Requirements**:

- Hours of work: minimum 18.75 hours per week. Hours may sometimes be higher when replacing colleague receptionist during annual leave, absences or emergencies
- Willingness and ability to work overtime occasionally after normal working hours or to cover holidays and absence
- Willingness to undergo training
- Requirement to work directly with the public including with Canadians in distress
- Available to start as soon as possible

**Conditions of Employment**:
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.
**- Valid work authorization**:Ability to obtain and hold a valid work authorization covering the entire employment period.
**- Security screening**:Obtain and maintain a Reliability Status (security level) which includes a crimina

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