Multi Division Customer Service Manager

4 maanden geleden

Hoofddorp, Nederland L'Oreal Voltijd

**Multi-division Customer Service Manager**

Corporate / Operation

**About L’Oréal**

L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Redken, Lancôme, Yves Saint Laurent, La Roche-Posay and Vichy, we offer relevant products for every consumer. The brand-new and highly sustainable office in Hoofddorp forms the Benelux headquarter.

**About your team**

You are part of the corporate team Operation and report to the Benelux Customer Care Director. The Customer Service team is part of the corporate BNL customer care including Credit, Collaboration and Data team. You are based in our headquarter in Hoofddorp and you are responsible of a team of around 10 collaborators working directly with our Dutch customers.

Your counterpart in Brussels is responsible for the Belgian customers. On a day-to-day basis you will work closely with Commercial teams, Credit team, Key account Supply Chain managers, physical distribution team and Finance.

**The role of Multi-division Customer Service Manager**

With a Multidivisional approach, ensure harmonized and efficient flow of order to cash cycle for all customers to better meet customer expectations while contributing to the economic performance.

You are the Single point of Contact between Multi-division Order to Cash team and Divisions.

**Your main missions are**:

- Ensure the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group
- Define and maintain the vision of the Customer Care policy and harmonized general terms of service
- ** Visualize & Analyze Data**: Set out and follow the performance objectives through dashboards, meetings and action follow-ups with main stakeholders
- Keep a continuous mindset with the team and stakeholders via harmonization and simplification of key processes
- Support peers such as Credit and Key account in the management of key daily processes and projects to ensure efficient communication
- Recruit, develop and manage your team taking care of the know-how **transfer and the development of expertise**. Implement organizational changes
- Supervise customer support team who communicate with customers and address any issues/disputes from customers on a timely and efficient manner
- You will be responsible of following KPI’s:

- Response rate, phone answer rate, dispute rate, blocked orders, untouched orders, Advantage/NPS, Pulse survey, overdue (indirectly)

**Your profile**

You have a continuous improvement mindset. You are customer centric. You can prioritize and keep focus on your goals. As a person you are determined to make a great impact by taking initiatives and sharing your ideas. You are strong at collaborating with different internal stakeholders. You are problem solving.
- Has 2-5 years of working experience either in supply chain, customer care or sales
- Is available to travel to Belgium 1x per 2 weeks
- Has a completed master’s degree
- Speaks Dutch preferably, English is a must
- Is available full time (40 hours per week)
- Has some experience with Microsoft Excel, Powerpoint and PowerBI.

**What do we offer?**

When you start at L'Oréal, you get a great deal of responsibility from day one. To develop, we offer an introduction program and an individual training program. Training can be local or at the global headquarters in Paris. An enriching experience where you will meet international peers.

And furthermore, you will find with us:

- An inspiring work environment with ambitious colleagues, where working Agile is applied
- A healthy career perspective with interesting development opportunities;
- A competitive salary which is adjusted on an annual basis in case of good performance;
- Good secondary employment conditions, such as a 13th month, profit sharing, discount on medical expenses and a favorable pension scheme;
- Discounts on L'Oréal products
- Nice extras such as various L’Oréal sporting activities and events

Finally, a great added value of working at L'Oréal is that you will be working with so many different people and functions. This offers you the opportunity to broaden your knowledge about different stakeholders.

**Diversity**

L’Oréal would like their personnel to represent the diversity of the Benelux society. We welcome everyone regardless of origin, gender, age, sexual orientation, philosophical or political conviction, disability, etc.

“_A diversified workforce in every function and on all levels strengthens our creativity and our understanding of consumers and it enables us to develop and market products that are relevant_“

(Jean-Paul Agon, Chairman of L’Oréal)

**Application**

**Do you want to know what it's like to work for L'Oréal Benelux?**
- **Please visit "Your Application Space" to see the jobs you have already applied to. **:

  • Business Analyst Multi-division

    7 maanden geleden

    Hoofddorp, Nederland L'Oreal Voltijd

    **Business Analyst Multi-Division** **Corporate Division** **About L’Oréal** L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant...

  • E-commerce Multi-division Client Lead

    6 maanden geleden

    Hoofddorp, Nederland L'Oreal Voltijd

    **E-commerce multi-division client Lead** **About L’Oréal** L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products for every...

  • Customer Service Specialist

    7 maanden geleden

    Hoofddorp, Nederland Scotch & Soda Voltijd

    Company Overview: Founded in 1998, United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of apparel, legwear, bodywear, bags, backpacks, headwear, and accessories. As a joint venture partner of PUMA North America and licensee of various renowned brands such as Hurley, Skechers, Ted Baker, Scotch & Soda and more, ULAC...

  • Rooms Division Manager

    6 maanden geleden

    Hoofddorp, Nederland Accor Voltijd

    Bedrijfsomschrijving Wil jij werken in het mooiste hotel in de omgeving Schiphol, de nummer 1 op Tripadvisor en winnaar van de Dutch Hotel Award 2018?! Ben jij op zoek naar een uitdagende job met veel verantwoordelijkheden?  Vacatureomschrijving Je houdt je voornamelijk bezig met: De operationele verantwoordelijkheid van de Rooms kant van het hotel:...

  • Customer Service Quality Manager

    2 weken geleden

    Hoofddorp, Noord-Holland, Nederland Schneider Electric Voltijd

    About the RoleWe are seeking a highly motivated and experienced Customer Service Quality Manager to join our team in Netherlands. As a key member of our Quality & Customer Satisfaction department, you will be responsible for ensuring that we deliver exceptional customer service and quality standards.Key ResponsibilitiesKwaliteit:Snel en effectief oplossen...

  • Customer Service Representative

    4 maanden geleden

    Hoofddorp, Nederland Cencora Voltijd

    - What you will be doing - #INDWC Ll-Hybrid Job Summary - Customer Service Representative - Pharmaceutical Logistics We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands. Address: Diamantlaan 14, 2132 WV Hoofddorp, Netherlands We offer an exciting and dynamic place to work with lots of room to work...

  • Customer Service Representative

    3 maanden geleden

    Hoofddorp, Nederland Cencora Voltijd

    **What you will be doing**: **#INDWC**: **#Ll-Hybrid**: ***: **Job Summary -**: **Customer Service Representative - Pharmaceutical Logistics**: ***: **We're hiring a Customer Service Representative to join our Customer Service team in The Netherlands.**: ***: **Address:**:Diamantlaan 14, 2132 WV Hoofddorp, Netherlands**: ***: **We offer an exciting and...

  • Manager, Customer Fulfillment

    7 maanden geleden

    Hoofddorp, Nederland Crocs, Inc. Global Jobs Voltijd

    Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs shoes feature Croslite material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight,...

  • Manager Customer Operations

    3 maanden geleden

    Hoofddorp, Nederland Crocs, Inc. Global Jobs Voltijd

    Crocs, Inc. (NASDAQ: CROX) is a world leader in innovative casual footwear for men, women and children. The company offers several distinct shoe collections with more than 300 four-season footwear styles. All Crocs shoes feature Croslite material, a proprietary, revolutionary technology that gives each pair of shoes the soft, comfortable, lightweight,...

  • Director of Customer Operations

    7 maanden geleden

    Hoofddorp, Nederland Invue Voltijd

    **Director of Customer Operations, EMEA** **Hoofddorp, Netherlands** We are a global company headquartered in the US, which provides retailers and commercial retail businesses with innovative sales enablement and security hardware and software solutions. Our products balance the need for increasing sales and or / associate productivity with theft prevention...

  • Customer Service Agent

    7 maanden geleden

    Hoofddorp, Nederland Speedlink Voltijd

    Customer Service AgentFor our Customer Service department we are looking for an experienced Customer Service Agent. As a Customer Service Agent you are responsible for the proper management of logistical flows. You are in direct contact with our (international) customers, colleagues and suppliers, where the satisfaction of our customer always comes...

  • Customer Service Representative

    7 maanden geleden

    Hoofddorp, Nederland AAR Aircraft Component Services Voltijd

    **CUSTOMER SERVICE REPRESENTATIVE** **The Customer Services Team is growing rapidly** The Customer services team's responsibilities include daily contact with customers, making quotes, order handling, complaint handling and administrative work. Teaming up with colleagues, dealing with Sales, Procurement and Operations, reporting directly to Vadim...

  • Customer Service Representative

    4 maanden geleden

    Hoofddorp, Nederland World Courier Holland B.V. Voltijd

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Director of Customer Care

    4 maanden geleden

    Hoofddorp, Nederland InVue Voltijd

    Description Director of Customer Care, EMEA Hoofddorp, Netherlands We are a global company headquartered in the US, which provides retailers and commercial retail businesses with innovative sales enablement and security hardware and software solutions. Our products balance the need for increasing sales and or / associate productivity with theft...

  • Customer Support Manager Lead

    6 dagen geleden

    Hoofddorp, Noord-Holland, Nederland Fokker Services Group Voltijd

    About Fokker Services GroupWe are a pioneer in the field of aircraft maintenance and advancement, committed to creating a more sustainable and optimal aerospace sector. Our dynamic and entrepreneurial environment fosters innovative thinking and cooperation with a no-nonsense culture.Salary and BenefitsA competitive salary matching your knowledge and...

  • Customer Service Medewerker

    7 maanden geleden

    Hoofddorp, Nederland HelloFlex People Voltijd

    Customer Service Employee – Fulltime – Hoofddorp Als Customer Service Employee als ben jij samen met je collega’s verantwoordelijk voor het verlenen van service aan de logistieke klanten en de correcte verwerking van alle administratieve processen.   De organisatie: Onze opdrachtgever is een grote logistieke dienstverlener waarbij zij onder andere...

  • Key Account Supply Chain Manager

    6 maanden geleden

    Hoofddorp, Nederland L'Oreal Voltijd

    **Key Account Supply Chain Manager** Corporate / LDB division **About L’Oréal** L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Redken, Lancôme, Yves Saint Laurent, La Roche-Posay...

  • Manager Customer Support

    3 maanden geleden

    Hoofddorp, Nederland Fokker Services Group Voltijd

    As our Customer Support Manager of Material Services, you are responsible for the daily management of a team of Customer Support Representatives located in different facilities and countries. You will assume accountability for work delegated to your team-members to ensure performance in accordance with service level towards the customer. You drive...

  • Customer Service Export

    4 maanden geleden

    Hoofddorp, Nederland B&B Select Voltijd

    **Customer Service Employee - Fulltime - Hoofddorp** **Als Customer Service Employee als ben jij samen met je collega’s verantwoordelijk voor het verlenen van service aan de logistieke klanten en de correcte verwerking van alle administratieve processen. **De organisatie** **Onze opdrachtgever is een grote logistieke dienstverlener waarbij zij onder...

  • Customer Supply Services Representative

    7 maanden geleden

    Hoofddorp, Nederland Reckitt Voltijd

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...