Customer Journey Expert Investment
7 maanden geleden
Do you have a passion for the creation of new propositions? Do you want to help customers improve their financial situation in the long term? Join our team in creating a new pension investing product.
**The team | The Tribe**
At Tribe Investments, we make investing accessible and help our customers responsibly grow their money. The aim of the department is to increase the amount of money customers have invested.
We operate in a complex and highly regulated field with strong competition, rapid technological developments, and a high commercial ambition.
**Your role & responsibilities**
As a customer journey expert you will be part of a team that leads the development of a new pension proposition. The pension market is rapidly changing in the Netherlands with an increasing part of the Dutch workforce who are not building enough retirement funds. It is our purpose to help our customers become aware of their current pension gap, learn how they can build towards a worry-free retirement and offer the products to do so. Together with the team you will key role in the development of a new pension investing product, prepare for launch, organize a strong launch campaign, and further develop the product post-launch.
**Your key responsibilities include**:
- Research and Analysis: Conduct market research to identify customer needs, market trends, and competitor offerings. Analyze data to make informed decisions about product features and positioning.
- Prototype Development and Testing: Work with design and development teams to create prototypes and to optimize the minimum viable products (MVPs). Conduct user testing and gather feedback to iterate and improve product designs.
- Product Launch and Go-to-Market Strategy: Together with key stakeholders and external partners, develop a comprehensive go-to-market strategy to ensure commercial success.
- Product Performance Management: Together with key stakeholders and our team of data analyst, monitor product performance.
- Regulatory Compliance: Collaborate with legal and compliance teams to navigate regulatory landscape and obtain approvals.
- Continuous Improvement and Innovation: Stay updated with industry trends, emerging technologies, and customer preferences. Drive continuous improvement and innovation in the product.
**How to succeed**
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:
- 3 - 5 years of experience in product development, product management, managing customer journeys or similar experience.
- Bachelor’s degree in a relevant discipline (e.g. business, marketing, finance).
- Familiarity with financial services or banking/investment products is pre.
- Don't worry if you do not meet all the criteria. If you feel you might be a good fit for this role, we would love to hear from you. Please provide a cover letter telling us your story._
Furthermore you bring:
- Entrepreneurial drive: the energy and ambition to build something great and overcome any hurdles in the process.
- Problem-Solving: A structured approach to solving complex challenges.
- Customer Focus in everything you do, including a natural desire to seek out and talk to customers and customer-facing colleagues.
- Project management skills: Drive constructive collaborating with cross-functional teams. Ensuring alignment and coordination across teams to deliver a cohesive and successful product.
- Stakeholder management & communication skills: Know how to get people excited about the project and how to mobilize stakeholders to act.
**Rewards & benefits**
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
- A salary tailored to your qualities and experience
- A 32 - 40hrs job with an unique offer that fits in today’s world. We take into account your personal situation and ambitions and help you balance
- Individual leave: 24+2 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Training budget and opportunities to develop your soft skills and technical skills.
- Working in a business which has sustainability / ESG as a core part of its strategy and offers concrete opportunities for you to contribute to this area
Upload your **CV and motivation letter** by clicking the “Apply” button.
Please note, multiple interv
-
Customer Journey Expert
7 maanden geleden
Amsterdam, Nederland Brunel Nederland B.V. VoltijdAls Customer Journey Expert ben je verantwoordelijk voor het begrijpen, analyseren en verbeteren van de klantreis. Je zult samenwerken met verschillende teams om de klantinteracties over alle kanalen te begrijpen en te optimaliseren, met als doel een optimale klantervaring te bieden. Je belangrijkste taken omvatten: - Het in kaart brengen van de volledige...
-
Intern Customer Journey Expert
4 weken geleden
Amsterdam, Nederland ING VoltijdAt Investments, we want to inspire people to grow their money throughout their life. We believe that investing is one of the best solutions for our customers to achieve their long-term life goals and needs. We see it as our role to support them in that journey. With great, recognizable products, but above all: an excellent mobile experience, complemented...
-
Customer Journey Expert
3 maanden geleden
Amsterdam, Nederland ING VoltijdAs a Customer Journey Expert, you provide a differentiating experience for our customers anytime anywhere at optimal value and profitability for ING WB. The Customer Journey Expert is part of the end-to-end development, management, harmonisation and phasing out of products, services and processes and is familiar with the relationship between these. **Your...
-
Customer Journey Expert
7 maanden geleden
Amsterdam Westpoort, Nederland Athora Netherlands Voltijd**Wil jij een sleutelrol vervullen in het optimaliseren van de klantreis voor een toonaangevend bedrijf in de financiële sector? Heb je ruime ervaring als Customer Journey Expert en ben je klaar om je expertise toe te passen in een dynamische omgeving? Dan is deze vacature bij Athora Netherlands iets voor jou!** **Over Athora** Als een van de grootste...
-
Customer Journey Expert
7 maanden geleden
Amsterdam, Nederland Knab VoltijdWil jij werken bij een bank die het belang van de klant voorop zet? Weet jij alles over betalingsverkeer? En weet jij bovendien je kennis toe te passen om onze klanten een optimale ervaring te geven? Dan is dit de rol voor jou! **Knab **is opgericht in 2012. We zijn een online bank, maar wel eentje die gerund wordt door mensen van vlees en bloed. We staan...
-
Customer Journey Expert Representation Management:
7 maanden geleden
Amsterdam, Nederland ING Voltijd**Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging ‘Business’ & ‘Tech’) **(GJA Role Customer Journey Expert - Universal IV) **Are you up for the challenge?** **The Mission** Our tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering...
-
Commercial Customer Journey Expert
4 maanden geleden
Amsterdam, Nederland ING Voltijd**Looking for a commercial Customer Journey Expert with IT-affinity** Are you energetic, fun, collaborative, entrepreneurial and have affinity with IT? Then we are looking for you! The Loyalty program of ING is looking to expand their team, where you have 6 million potential customers on which you can unleash your magic! You will create an awesome customer...
-
Customer Journey Expert Mortgages
6 maanden geleden
Amsterdam, Nederland ING VoltijdING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition? **The team** As a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have a...
-
Customer Journey Expert Hypotheken
7 maanden geleden
Amsterdam, Nederland ING VoltijdING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition? **The team** As a Customer Journey Expert in the 'Hypotheken' (mortgages) tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently,...
-
Customer Journey Expert Cx
2 maanden geleden
Amsterdam, Nederland ING VoltijdAs the CX & Complaints team, we aim to be there for the customer when our services do not meet their expectations or when something goes wrong. We want to resolve the complaint for the customer and make them satisfied with ING again. Moreover, every complaint is a form of feedback that ING receives from the customer, helping us continuously improve in terms...
-
Customer Journey Expert Wero
7 maanden geleden
Amsterdam, Nederland ING VoltijdWe are looking for an experienced Customer Journey Expert willing to take on a huge challenge and work on one of the main strategic products for ING Payments! Payments is on the move. With market trends like AI, Big Tech and Fintech shaping the future, ING Payments is working on the next step towards seamless and integrated Payments for our customers. As...
-
Customer Journey Expert
2 maanden geleden
Amsterdam, Nederland ING Voltijd**ING’s ambition** We have the ambition to make the difference for people and for the planet, for our customers, our colleagues, our shareholders, and society at large. In this we are focusing on two overarching strategic priorities; giving our customers a superior experience and putting sustainability at the heart of what we do. This means that we will...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Nederland ING Voltijd**Purpose of the job** As a Customer Journey Expert, you provide a differentiating experience for our customers anytime anywhere at optimal value and profitability for ING WB. The Customer Journey Expert is part of the end-to-end development, management, harmonisation and phasing out of products, services and processes and is familiar with the relationship...
-
Customer Journey Expert Hypotheken
3 weken geleden
Amsterdam, Nederland ING VoltijdING is een van de leidende spelers op de Nederlandse hypotheekmarkt. Daar zijn we trots op! En dat willen wij graag zo houden. Kom jij ons team versterken om die ambitie vorm te geven? **Het team | de Tribe** Als Customer Journey Expert in de Tribe Hypotheken Nederland werk je samen met je collega's aan het verbeteren van de dienstverlening aan onze...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Nederland ING VoltijdIn deze functie krijg jij de kans om via de digitale kanalen ondernemers en bedrijven de volgende stap te laten zetten met behulp van een financiering. **Customer Journey Expert - Senior Digital Marketeer** De afdeling _Easy Banking_ is een ambitieuze afdeling binnen _ING Business Banking Nederland_ die verantwoordelijk is voor het realiseren de digital &...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Nederland ING VoltijdTransaction Services (TS) is one of ING WB core business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS...
-
Customer Journey Expert
7 maanden geleden
Amsterdam, Nederland ING Voltijd**Your work environment** Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international...
-
Customer Journey Expert
2 maanden geleden
Amsterdam, Nederland ING VoltijdFinancial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist...
-
Customer Journey Expert Payments Tribe: Getting Paid
4 maanden geleden
Amsterdam, Nederland ING Voltijd**Join Us in Revolutionizing Getting Paid experience!** It’s an interesting time to work in payments! The Payments industry is evolving quickly with many new players entering the market. At ING we aim to stay ahead and remain relevant to our customers; not only today but also tomorrow and beyond. That’s why our number 1 priority is to offer our...
-
Customer Journey Expert Commercial Cards
2 maanden geleden
Amsterdam, Nederland ING VoltijdIn Tribe Payments NL we work towards giving our customers the best and most seamless Payments customer journey possible, as well as grow our portfolio. To realize this ambition, we are looking for a Customer Journey Expert (product manager), who has knowledge of Commercial Cards, Payment products and experience with managing and developing a cards commercial...
