Service Designer Ii

4 weken geleden

Amsterdam Centrum, Nederland Booking.com Voltijd

Role Description:
**Role Description**

**This role is based in Amsterdam. This role does not come with relocation assistance**

The role of Service Designer is to design the service operating model as well as define the end-to-end partner experience aimed at ensuring that our partners become compliant.

**Key Job Responsibilities and Duties**
- Design and review the service operating model, including change controls, for the internal ways of working in the business unit
- Leverage from product and business owners to scope & deliver high-quality service design solutions and strategies
- Design and review end-to-end partner journeys across the regulatory interactions
- Review end-to-end partner journeys and identify key areas of improvement
- Collaborate with the process owners and product teams to capture and define key improvements, set SLAs and define change controls
- Size and scope impact of new regulations on the existing service model and end-to-end journey
- Design a multi-year north star service approach including defining an agreed roadmap during the semi-annual prioritization cycle

**Role Qualifications and Requirements**
- Preferably relevant knowledge of and experience working with New Business Development teams
- Ability to successfully drive change across teams in different business areas
- Customer journey mapping and process design skills
- 5 years experience in cross-functional project management
- Senior stakeholder management skills

B**enefits & Perks**: Global Impact, Personal Relevance**
- Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
- A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office*
- Commuting allowance and bike reimbursement scheme
- Free access to online learning platforms, development and mentorship programs
- Global Employee Assistance Program, free Headspace membership

We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.

**Career Development Opportunities**
- Bi-annual performance conversations, company-wide mentoring program, and internal development opportunities
- Unlimited access to online learning platforms: Udemy, Coursera, LinkedIn learning, O'reilly

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