Support Executive

3 maanden geleden


Utrecht, Nederland DHL Voltijd

Ben jij klaar voor de volgende stap in jouw carrière? Ben jij een collega die locatie Utrecht naar een hoger niveau wil helpen tillen? Deel jij jouw enthousiasme graag met jouw collega’s? En doe jij er alles aan om de processen zo soepel mogelijk te laten verlopen? Dan ben jij dé persoon die we zoeken voor de functie van Support Executive bij DHL Express in Utrecht

**Dit ga jij doen**
- Helpen in de routevoorbereiding van koeriers
- Beheren en administreren van gewerkte uren
- Voorbereiden, maken en analyseren van rapportages
- Contact met klanten, klantenservice en collega’s
- Oplossingen zoeken bij probleemzendingen
- Klanten ontvangen en helpen in onze DHL shop
- Luisteren naar de feedback van de koeriers
- Schakelen met supervisors om samen feedback om te zetten in actie

**Dit ben jij**

Jij bent een echteteamplayeren weet jouw collega’s elke dag te motiveren met jouw enthousiasme. Jij begrijpt wat de klant van ons verwacht en doet er alles aan deze verwachting waar te maken. Jij kijkt ernaar uit om samen met de klant, klantenservice en collega’s ervoor te zorgen dat elke zending succesvol wordt afgeleverd. Jij staat ervoor open om in de ochtend, de avond en af en toe op zaterdag te werken en bent helemaal klaar voor de volgende stap in jouw carrière.

Jij voldoet daarnaast aan de volgende functie-eisen:

- MBO+ werk
- en denkniveau
- Bereid tot het draaien van wisseldiensten
- Kennis en ervaring met het DHL Express netwerk
- Niet bang om verantwoordelijkheid te nemen
- Een benaderbare uitstraling en positieve instelling

**Dit bieden wij**
- Een passend salaris in schaal cao 7
- Een contract voor 38 uur per week
- 23 vakantiedagen
- Keuze uit 13 extra vakantiedagen of 6,24% extra salaris
- Reiskostenvergoeding van 0,23 euro per km tot aan 40 km (enkele reis)
- Een uitstekende pensioenregeling
- Werktijden tussen 06.00 en 22.00 uur
- Aandacht, beloofd.

**Over DHL Express**

**Solliciteren**

Heb jij interesse in deze vacature? Leuk Solliciteer dan via de rode button ‘’online solliciteren’’.
- Invullen van persoonlijke gegevens (verplicht)
- Bijvoegen van CV en motivatie (verplicht)
- Opleiding en werkhistorie (niet verplicht, optioneel)
- Afronding en jouw sollicitatie komt aan bij de recruiter

Wij zien jouw sollicitatie graag tegemoet

**Sollicitatieprocedure**
- Eerste selectie op basis van jouw CV en motivatie door de recruiter
- Indien jij een match bent wordt jouw sollicitatie doorgestuurd naar de leidinggevende
- Gesprek op kantoor
- Arbeidsvoorwaarden
- Welkom in jouw nieuwe rol als Support Executive
- Bij gelijke geschiktheid geven wij voorrang aan interne kandidaten. Dit omdat wij graag doorgroei binnen de organisatie stimuleren._


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