Dutch-speaking Customer Support Expert in Riga

8 maanden geleden


Amsterdam, Nederland Workster Voltijd

Work for a leading technological and outsourced service company in beautiful Riga - we are recruiting Customer Service for their Dutch-speaking Team.

**Your Tasks**
- Record case resolutions in the contact center tool based on client communication
- Ensure that cases are resolved within the case life cycle
- Escalate priority issues per client specifications to the immediate lead if applicable
- Work independently and within a team
- Communicate well with internal and external contacts
- Provide exemplary customer experience
- Meet quality standards on all handled contacts
- Follow the schedule of work days and hours, be ready to start working on time
- Handle contacts while maintaining the targets defined for the project: response time, handle time, and resolution rate aligned with project KRAs
- Consider any additional ad hoc tasks that may contribute to better service to the client or improvement of your KPIs
- Attend trainings

**Your Qualifications**
- Proficient Dutch (C1) and fluent in English (B2)
- Previous experience in an outsourced customer service environment is nice to have
- Willingness to relocate to Riga or already residing there
- EU citizenship or valid work permit for Latvia
- Computer literacy with a minimum typing skill of 50 wpm with 90% accuracy
- Optimistic, friendly, positive, and self-motivated personality
- Ability to work in team
- Service-oriented profile and with a focus on problem solving
- Ability to work shift hours/ part time (to the extent legally possible), adapting fast on change of prioritization
- No remarks in a background check, e.g. no criminal record, and willingness to participate in such background check process during the recruitment process

**The Offer**
- Paid startup training and professional development sessions
- Shifts within the line operating hours 9 - 23 from Monday to Friday, and 11 - 18 on Saturday and Sunday
- Relocation support
- A dynamic and diverse job in a pleasant and modern environment
- Opportunities for personal and professional development
- Team-building activities

Application Question(s):

- Will you be able to reliably commute or relocate to Latvia for this job?

**Language**:

- Dutch and English fluently (required)

Work Location: On the road



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