Marketing Technology Associate, CRM Deployment

3 weken geleden

Amsterdam, Nederland Uber Voltijd

**About the Role**

This is a unique opportunity to be part of Uber's EMEA Regional CRM team. In this role, you will be able to join an established team responsible for delivering communications to our customers around the globe and making an impact on a daily basis.

As a Deployment Manager, you will be responsible for building and deploying communications to millions of Uber users (Drivers, Riders, Couriers, Eaters, and Restaurants) via owned digital channels.

You will work with various stakeholders to ensure we deliver the right message, to the right audience, and at the right time. You will also play a role in ensuring our internal Marketing/CRM systems are continuously evolving to meet the ongoing needs of the business and our customers.
- Be involved in briefs and project kickoffs to architect solutions properly before building.
- Clarify, capture, and optimize requirements to build ad-hoc and automated communications.
- Script dynamic comms using Ampscript and Uber's proprietary scripting language to create a personalized user experience.
- Write SQL to manage Salesforce Marketing Cloud (SFMC) data tables and pull data from Uber's data warehouse.
- Perform peer reviews and QA to ensure quality standards are met.
- Build partnerships and instill trust with global CRM team members and product teams
- Communicate and coordinate status updates, launch confirmations, ETAs, blockers, and campaign results.
- Partner with other deployment and CRM operations team members to identify, build, and enhance CRM systems.
- Bachelor's degree in computer science or equivalent technical experience.
- 3+ years experience in a Technical Marketing/CRM Operations role.

**Bonus Points If**
- Familiarity with multiple scripting languages and concepts, including "Marketo" and "SMFC" (Specific Meaningful Focused Communication).
- Knowledge of SQL - including creating queries.
- Working familiarity with HTML/CSS.
- High technical aptitude with the ability to quickly ramp up on internal nuances related to people, processes, and technology.
- High attention to detail and strong communication skills (written and verbal).
- Ability to collaborate with various teams across the globe.
- Critical thinker with creative solutions to solve challenges and meet business requirements.

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