Guest Service Specialist

1 maand geleden

Amsterdam, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

What your journey at Krasnapolsky will look like day-to-day


We are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position, you will be handling all incoming calls from guests / team members and external lines and actively sending pre-arrival and post-stay emails to enhance the guest journey. This in combination with handling complaints, documenting all incoming guest requests via email or phone, and keeping an overview of the reviews that the hotel receives/replying on them. Together with the Guest Relations team you work together to exceed guest expectations while keeping LQA standards in mind.


Where your journey will take place


The location of Anantara Grand Hotel Krasnapolsky Amsterdam marks the heart of the Dutch capital as it overlooks the Royal Palace and National Monument on Dam Square. The hotel offers top-class gastronomic experiences in Restaurant the White Room by Jacob Jan Boerma, the exclusive Michelin-starred restaurant in the hotel. The hotel also houses the award-winning cocktail bar The Tailor and the modern elegant Grand Café Krasnapolsky.


Along with 402 modern rooms, more than 2000 square meters of meeting space and a new Spa & Wellness for those seeking ultimate relaxation, Anantara Grand Hotel Krasnapolsky has everything to provide an unforgettable stay with an authentic local touch. In addition, the hotel marks itself by the monumental Winter Garden dating back to 1880, where many special events have taken place and breakfast is served.


Some extras to make the journey exceptional


At Anantara Grand Hotel Krasnapolsky Amsterdam, the passion of our team members is the driving force behind our success. Our team consists of passionate professionals who are motivated to provide the best service to our guests. With a company culture that is international, relaxed and yet goal-oriented. Next to our great team, we offer you great benefits:


  • Salary based on scale 4 of the Horeca CLA and your experiences.


  • Unique in the hotel industry: an end-of-year bonus for every employee equal to minimal 75% of a gross monthly salary.


  • Special team member rates in more than 500 hotels within the Minor Hotel Group.


  • A great discount of 50% on the F&B concepts of 16 hotels in Amsterdam


  • Friends & Family rate; spoil your friends with discounted rates in our hotels all over the world.


  • An experience stay at Anantara Grand Hotel Krasnapolsky Amsterdam


  • Our University offers excellent training and (international) development opportunities.


  • Great growth opportunities: all employees from the Minor Hotel Group have priority on internal vacancies worldwide


  • Management programs to support your way to the top


  • We care about your health and therefore offer discount on a collective health insurance, a bike plan and discount on various gyms in your city


Excited and ready to start your journey at Anantara Grand Hotel Krasnapolsky Amsterdam? Send your CV and motivation letter to Susan Vrielink (klik op de solliciteer button) sure which vacancy appeals to you the most, but enthusiastic to start in the hotel? Or having questions about the positions/vacancies. Send an email and we will discuss the different positions with you.



What we wish you will bring with you


  • Experienced guest service professional;


  • No 9 till 5 mentalities, flexibility within your schedule;


  • Natural drive to connect with people;


  • Ability to surprise guests with your special touch;


  • Spontaneity, flexibility, an open attitude and an eye for detail;


  • Excellent communication skills and proficiency in the English language, Dutch or other foreign languages a plus.


  • Guest Service Specialist

    1 maand geleden

    Amsterdam, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

    About the RoleWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara Grand Hotel Krasnapolsky Amsterdam. As a key member of our Guest Relations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesHandle all incoming calls from...

  • Guest Service Ambassador

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide friendly and professional service to...

  • Guest Service Ambassador

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide friendly and professional service to...

  • Guest Service Ambassador

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job SummaryWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara. As a key member of our Guest Relations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional service to guests, responding to their needs and...

  • Guest Service Ambassador

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a skilled Guest Service Specialist to join our team at Anantara. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide friendly and professional service to guests,...

  • Guest Service Ambassador

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a skilled Guest Service Specialist to join our team at Anantara. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide friendly and professional service to guests,...

  • Guest Service Ambassador

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Guest Service Ambassador

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara. As a key member of our Guest Relations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to...

  • Guest Service Ambassador

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara Grand Hotel Krasnapolsky Amsterdam. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Handle all...

  • Guest Service Ambassador

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Anantara Voltijd

    Job Title: Guest Service SpecialistWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara Grand Hotel Krasnapolsky Amsterdam. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Handle all...

  • Guest Service Representative

    3 weken geleden

    Amsterdam, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

    About the RoleWe are seeking a highly skilled Guest Service Specialist to join our team at Anantara Grand Hotel Krasnapolsky Amsterdam. As a key member of our Guest Relations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesHandle all incoming calls and...

  • Guest Service Agent

    1 maand geleden

    Amsterdam, Nederland Hotel van de Vijsel Voltijd

    Job Title: Guest Service AgentWe are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Hotel van de Vijsel. As a Guest Service Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring that our guests have a memorable stay with us.Key...

  • Guest Service Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

    What your journey at Krasnapolsky will look like day-to-dayWe are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position, you will be handling all incoming calls from guests / team members and external lines and actively sending pre-arrival and post-stay emails to enhance the guest journey....

  • Guest Service Specialist

    4 weken geleden

    Amsterdam, Nederland Anantara Grand Hotel Krasnapolsky Amsterdam Voltijd

    What your journey at Krasnapolsky will look like day-to-dayWe are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position, you will be handling all incoming calls from guests / team members and external lines and actively sending pre-arrival and post-stay emails to enhance the guest journey....

  • Stage Guest Relations Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland NH Collection Barbizon Palace Voltijd

    Join Our Team at NH Collection Barbizon PalaceWe are seeking a highly motivated and charismatic individual to join our team as a Stage Guest Relations Specialist. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key Responsibilities:Provide...

  • Guest Service Manager

    3 dagen geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    Welcome to the timeless luxury world of Waldorf AstoriaAround the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that...

  • Guest Service Supervisor

    1 maand geleden

    Amsterdam, Nederland The July Twenty Eight Voltijd

    About The July Twenty EightWe're a premium hospitality brand that's bringing the human touch to the way people travel. Our mission is to create unforgettable guest experiences in beautifully designed spaces around the world.Job Title: Guest Service SupervisorWe're seeking a highly motivated and enthusiastic Guest Service Supervisor to join our team at The...

  • Guest Service Manager

    6 dagen geleden

    Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

    Welcome to the timeless luxury world of Waldorf AstoriaAround the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that...

  • Guest Service Manager

    5 dagen geleden

    Amsterdam, Noord-Holland, Nederland Waldorf Astoria Amsterdam Voltijd

    Welcome to the timeless luxury world of Waldorf AstoriaAround the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service...

  • Guest Service Specialist | Anantara Grand Hotel Krasnapolsky Amsterdam

    4 maanden geleden

    Amsterdam, Nederland Anantara Voltijd

    Job Description We are looking for a Guest Service Specialist who is friendly and professional in delivering outstanding service. In this position, you will be handling all incoming calls from guests / team members and external lines and actively sending pre-arrival and post-stay emails to enhance the guest journey. This in combination with handling...