Customer Service Representative
4 weken geleden
As a Customer Service Representative at DSV, you will be the first point of contact for our customers in Venlo. Your primary responsibility will be to ensure that inquiries, orders, and complaints related to storage and transport are handled accurately and efficiently. You will contribute to a smooth operation of processes by applying your knowledge of operational and logistical processes to ensure the correct data and planning are available for incoming goods, order processing, and outgoing shipments within our warehouse.
Key Responsibilities
- Continuously monitor the pick and pack process through our warehouse management system and coordinate with the customer;
- Identify issues and inform customers in a timely manner about potential delays or changes;
- Act as the operational point of contact for assigned customers and internal teams;
- Handle customer complaints and, if necessary, escalate them to the appropriate departments.
About You
- You have a strong passion for your work and know how to easily inspire your colleagues;
- You have previous experience in a similar role, such as a customer contact employee, customer service representative, or a similar position;
- A customer-focused approach comes naturally to you;
- You are quick to adapt to new systems and have excellent communication skills;
- You have a strong command of both Dutch and English, both spoken and written.
What We Offer
- A salary according to the DSV Solutions CAO;
- A professional and informal working environment where your voice matters;
- 24 vacation days, 4 additional leave days (ADV), and 8% holiday pay;
- An attractive pension scheme, with part of it being premium-free and your contribution set at 5%;
- Access to knowledge and training through our DSV Academy, enabling you to grow and shape your career path.
About DSV
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses. We promote collaboration and transparency and strive to attract, motivate, and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and move forward.
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