Customer Service Representative
4 weken geleden
Join Michael Kors as a Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working closely with our sales and logistics teams to ensure seamless order fulfillment.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Work closely with sales and logistics teams to ensure seamless order fulfillment
- Enter, manage, and release orders, reorders, and swaps with the support of the Customer Service Assistant
- Monitor order status for customers in all phases, from order placement to delivery
- Organize shipments in EEC territories
- Prepare weekly reports and regular reviews
- Develop and maintain good partnerships with customer contacts
- Enter return authorizations, communicate return requirements to customers, and organize return shipments with Logistics and the support of the Customer Service Assistant
- Data entry and update of Customer Master data with the support of the Customer Service Assistant
- Learn and navigate different system entry tools (RLM, Active Omni) as well as reporting tools (Qlik View, Smart sheet) with analytical approach, by understanding the interdependency between them
- Act promptly, independently, and with a 'think out of the box' mentality to tackle and solve issues
- Work closely with Account Executives and Sales Agents, Accountancy, and Logistics
- Support Account Executives/Agents and Accountancy with regular data to keep control of customers
- Improve knowledge of IT systems to increase quality of reports on shipments and orders
Requirements:
- College degree (HBO or equivalent)
- Previous experience in B2B Customer Service
- Computer literate with good skills in Excel and other IT systems
- Knowledge of English and any additional main European language (Italian)
- Knowledge of the basic principles of Supply Chain, Sales, and Finance of Fashion/Luxury organizations
What We Offer:
- Competitive terms of employment
- Flexible working hours (core hours 10 to 16)
- 2 days work from home/week
- 38h/week
- Travel allowance
- Access to our Sample Sale twice a year, where you can shop against reduced prices
- A fast-paced, international, and dynamic culture where you can truly make a difference
- Professional development opportunities to grow your career
- Employee discount
- 25 days of holidays
- 4 additional MK days
- Discount for CZ health insurance
- Free access to training platforms
- Free fruit
- Company events (Summer and Christmas party)
- Referral bonus
- Parental bonus
- Fully paid paternity leave
At Michael Kors, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our differences are what make us stronger, and we strive to inspire change and growth within each other. We are proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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