Senior Client Delivery Specialist
6 dagen geleden
As a Client Delivery Specialist at Jedlix, you will play a vital role in accelerating our international expansion and driving the adoption of our smart charging platform among leading organizations. Your primary responsibility will be to manage a designated portfolio of clients, ensuring a positive onboarding experience and delivering continued value throughout the customer journey. This includes supporting the implementation of new projects and features, establishing trusted advisor relationships with clients, and driving revenue growth through upselling and cross-selling opportunities.
Responsibilities:- Be the first point of contact for existing and new clients, providing exceptional support and guidance throughout the onboarding process.
- Develop and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored solutions and exceptional customer service.
- Collaborate with internal teams to ensure seamless delivery of projects and features, driving customer satisfaction and loyalty.
- Foster a culture of continuous improvement, actively seeking feedback from clients and incorporating it into the development of new solutions and services.
- Analyze customer data to identify trends and opportunities for growth, informing strategic decisions and driving business expansion.
Requirements:
- Proven experience in commercial project management or customer success, with a strong track record of delivering results and driving growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to interpret data and drive informed decision-making.
- Fluency in English is required, with proficiency in additional languages a plus.
What We Offer:
- A competitive salary and benefits package, including flexible working arrangements and a generous holiday allowance.
- The opportunity to work on a cutting-edge smart charging platform that has the potential to make a significant impact on the electric vehicle industry.
- A dynamic and talented team environment, with a focus on innovation, collaboration, and continuous learning.
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